Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Montenegro

Madison,WI

Summary

Experienced Triage RN known for strong clinical assessment and time management skills. Successfully executed interventions in high-pressure environments, ensuring quality care for veterans while maintaining effective communication with multidisciplinary teams.

Overview

12
12
years of professional experience
1
1
Certification

Work History

VA Clinical Contact Center Triage RN

William S. Middleton Memorial Veterans Hospital
Madison, WI
02.2016 - Current
  • Assessed emergent situations within centralized call center operations to deliver timely interventions.
  • Executed interventions addressing needs of all veterans across VISN 12 clinics and hospitals.
  • Maintained independent work ethic while effectively supporting client population.
  • Liaised with clinical teams to ensure proper actions were implemented.
  • Leveraged telecommunication devices and clinical decision support tools for nursing process execution.

Registerd Nurse Inpatient Mental Health

William S. Middleton Memorial Veterans Hospital
Madison, Wisconsin
11.2013 - 02.2016
  • Served as patient advocate, ensuring holistic care for all individuals. Executed total patient care within a structured nursing team framework. Oversaw management of 15 high-acuity patients per shift. Collaborated with nursing staff to enhance overall care effectiveness.
  • Conducted nursing assessments and developed treatment plans for patients undergoing alcohol detox and opiate withdrawal, ensuring comprehensive care.
  • Facilitated nursing intake processes for patients in acute locked mental health unit.
  • Participated in Unit Based Council initiatives, collaborating with team members to improve patient care strategies and outcomes from 2016 to 2018.
  • Mentored Nurse Residency Program participants as primary preceptor, fostering skill development and integration into the nursing team from 2014 to 2016.

Education

Bachelor of Science - Nursing

University of Phoenix
Tempe, AZ
10-2013

Associate of Science - Nursing

Madison Area Technical College
Madison, WI
05-2004

Technical Diploma - Practical Nursing

Madison Area Technical College
Madison, WI
12-2000

Some College (No Degree) - Political Science

University of Iowa
Iowa City, IA

Skills

  • Clinical assessment
  • Patient advocacy and crisis intervention
  • Team collaboration and mentorship
  • Time management
  • Patient education
  • Communication skills
  • Problem solving
  • Adaptability
  • Direct and indirect patient care
  • Call triaging

Certification

Registered Nurse, State of Wisconsin, License No. 150476-30

Timeline

VA Clinical Contact Center Triage RN

William S. Middleton Memorial Veterans Hospital
02.2016 - Current

Registerd Nurse Inpatient Mental Health

William S. Middleton Memorial Veterans Hospital
11.2013 - 02.2016

Bachelor of Science - Nursing

University of Phoenix

Associate of Science - Nursing

Madison Area Technical College

Technical Diploma - Practical Nursing

Madison Area Technical College

Some College (No Degree) - Political Science

University of Iowa
Lisa Montenegro