Experienced Triage RN known for strong clinical assessment and time management skills. Successfully executed interventions in high-pressure environments, ensuring quality care for veterans while maintaining effective communication with multidisciplinary teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
VA Clinical Contact Center Triage RN
William S. Middleton Memorial Veterans Hospital
Madison, WI
02.2016 - Current
Assessed emergent situations within centralized call center operations to deliver timely interventions.
Executed interventions addressing needs of all veterans across VISN 12 clinics and hospitals.
Maintained independent work ethic while effectively supporting client population.
Liaised with clinical teams to ensure proper actions were implemented.
Leveraged telecommunication devices and clinical decision support tools for nursing process execution.
Registerd Nurse Inpatient Mental Health
William S. Middleton Memorial Veterans Hospital
Madison, Wisconsin
11.2013 - 02.2016
Served as patient advocate, ensuring holistic care for all individuals. Executed total patient care within a structured nursing team framework. Oversaw management of 15 high-acuity patients per shift. Collaborated with nursing staff to enhance overall care effectiveness.
Conducted nursing assessments and developed treatment plans for patients undergoing alcohol detox and opiate withdrawal, ensuring comprehensive care.
Facilitated nursing intake processes for patients in acute locked mental health unit.
Participated in Unit Based Council initiatives, collaborating with team members to improve patient care strategies and outcomes from 2016 to 2018.
Mentored Nurse Residency Program participants as primary preceptor, fostering skill development and integration into the nursing team from 2014 to 2016.
Education
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ
10-2013
Associate of Science - Nursing
Madison Area Technical College
Madison, WI
05-2004
Technical Diploma - Practical Nursing
Madison Area Technical College
Madison, WI
12-2000
Some College (No Degree) - Political Science
University of Iowa
Iowa City, IA
Skills
Clinical assessment
Patient advocacy and crisis intervention
Team collaboration and mentorship
Time management
Patient education
Communication skills
Problem solving
Adaptability
Direct and indirect patient care
Call triaging
Certification
Registered Nurse, State of Wisconsin, License No. 150476-30