Dustan Mollo
Toms River,NJ
Summary
Detail-oriented professional with a versatile background in service delivery and operations. Known for effective problem-solving and relationship management, driving improvements that enhance customer satisfaction and operational efficiency.
Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales/Inspection position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Uber Driver
Uber Eats
16 Bolingbroke Dr, Toms River NJ, 08757
01.2021 - Current
- Delivered prompt and efficient service to ensure customer satisfaction and retention.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Maintained vehicle cleanliness and operational readiness to comply with safety standards.
- Managed order accuracy by verifying items before delivery to enhance customer experience.
- Adapted quickly to changing schedules and high-demand periods, ensuring timely deliveries.
- Implemented feedback from customers to improve service quality and operational efficiency.
- Coordinated with support teams to resolve issues promptly, maintaining smooth delivery operations.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
Owner/Operator
Shore Shot Irrigation
16 Bolingbroke Dr, Toms River NJ, 08757
03.2020 - Current
- Installed and maintained irrigation systems for optimal water distribution across various landscapes.
- Diagnosed and repaired irrigation system issues, ensuring minimal downtime and efficient operation.
- Conducted regular system inspections, identifying potential issues and implementing proactive maintenance strategies.
- Led projects focused on upgrading outdated systems, enhancing overall performance and sustainability of operations.
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Prioritized and corrected irrigation breaks to quickly restore service.
- Maintained accurate records of all irrigation maintenance tasks, facilitating effective communication with clients and team members.
- Increased customer satisfaction by promptly addressing concerns and providing professional recommendations for system improvements.
- Ensured proper functioning of all irrigation equipment, resulting in consistent water distribution across landscapes.
- Maintained irrigation systems, recirculators and water features in excellent condition through continuous upkeep.
- Stayed current on industry trends and technological advancements to provide clients with the most innovative solutions for their irrigation needs.
Owner/Operator
Ridgewood Lawns Landscaping
32 Brainard Place Ridgewood NJ
05.2012 - 11.2020
- Oversaw inventory management, optimizing supply chain efficiency and cost control.
- Managed daily operations, ensuring timely service delivery and customer satisfaction.
- Developed and implemented efficient lawn care processes to enhance service quality.
- Cultivated client relationships through personalized service and effective communication.
- Conducted regular site inspections to maintain high standards of work quality.
- Analyzed market trends to adapt services, enhancing business competitiveness.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Mechanic
Liberty Hyundai
371 NJ-17, Mahwah, NJ 07430
05.2012 - 07.2012
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Test drove vehicles to determine problems and test repairs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Led initiatives to improve customer satisfaction through effective communication and service delivery.
- Inspected and tested equipment to locate worn and damaged parts.
- Changed vehicle oil and replaced filter.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Roma Pizza
Delivery Drivers
88 Godwin Ave
03.2012 - 05.2012
- Delivered pizzas promptly, ensuring customer satisfaction and adherence to safety protocols.
- Managed cash transactions accurately while maintaining accurate records of deliveries.
- Navigated routes efficiently using GPS technology to optimize delivery time.
- Communicated effectively with customers regarding order status and special requests.
- Maintained vehicle cleanliness and performed routine maintenance checks for reliability.
- Collaborated with kitchen staff to ensure timely preparation of orders during peak hours.
Mechanic Technician
Valvoline Instant Oil (Location Is Now "Ramsey Car Wash")
506 NJ-17, Ramsey, NJ 07446
10.2011 - 05.2012
- Conducted routine oil changes and fluid top-offs to ensure optimal vehicle performance.
- Inspected vehicles for leaks, wear, and other issues to maintain safety standards.
- Operated diagnostic equipment to identify mechanical problems and recommend solutions.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Kept shop areas neat, clean, and free of safety hazards.
- Contributed to a positive customer experience by providing attentive service from start to finish during each appointment.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Delivery Driver
Renatos Pizza
36 South Maple, Ridgewood NJ 07459
11.2005 - 09.2011
- Delivered pizzas promptly, ensuring customer satisfaction and repeat business.
- Managed cash transactions accurately, maintaining financial integrity during shifts.
- Navigated routes efficiently, optimizing delivery times and fuel usage.
- Communicated effectively with customers to confirm orders and address concerns.
Cashier
Stop and Shop Supermarket
859 Route 17 South, Paramus, NJ
05.2003 - 10.2005
- Processed customer transactions accurately and efficiently at point-of-sale.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers in locating products and answering inquiries regarding store policies.
- Handled cash, credit, and gift card transactions with precision to ensure financial accuracy.
Education
High School Diploma -
Ridgewood High School
Ridgewood, NJSkills
- Customer assistance
- Resilience under pressure
- Sales presentations
- Networking
- Persuasion techniques
- Social media marketing
- Sales strategies
- Key relationship management
- Building rapport
Timeline
Uber Driver
Uber Eats
01.2021 - Current
Owner/Operator
Shore Shot Irrigation
03.2020 - Current
Owner/Operator
Ridgewood Lawns Landscaping
05.2012 - 11.2020
Mechanic
Liberty Hyundai
05.2012 - 07.2012
Roma Pizza
Delivery Drivers
03.2012 - 05.2012
Mechanic Technician
Valvoline Instant Oil (Location Is Now "Ramsey Car Wash")
10.2011 - 05.2012
Delivery Driver
Renatos Pizza
11.2005 - 09.2011
Cashier
Stop and Shop Supermarket
05.2003 - 10.2005
High School Diploma -
Ridgewood High School