Dustie Quick
Pour Decisions
Stanley,ND
6
years of professional experience
Results-driven individual with a proven track record in customer service and team collaboration. Skilled in time management and active listening, successfully training new staff and improving operational workflows to enhance overall efficiency and customer satisfaction.
Work History
Waitress
1 Year 10 Months- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new waitstaff on menu items, service protocols, and restaurant policies.
- Managed multiple tables efficiently while maintaining a positive guest experience.
MSR
1 Year- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer integrity through meticulous balancing and record-keeping practices.
- Educated clients on bank products, enhancing customer engagement and satisfaction.
- Collaborated with team members to streamline operational workflows, improving overall efficiency.
- Identified discrepancies in transactions, implementing corrective measures to maintain accuracy.
- Trained new staff on systems and procedures, fostering a knowledgeable support environment.
- Developed strategies for reducing wait times during peak hours, enhancing customer experience significantly.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experiences
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
Sales Associate
3 Years 4 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor and ensured product displays were visually appealing.
- Processed transactions accurately using point-of-sale systems to improve efficiency.
- Collaborated with team members to achieve daily sales targets and store goals.
Education
No Degree - Nursing
Skills
Customer service
Attention to detail
Handling complaints
Payment processing
Memory retention
Active listening
Time management
Timeline
Waitress
Pour Decisions
11.2024 - 09.2026Read More
MSR
Western Cooperative Credit Union
08.2024 - 08.2025Read More
Sales Associate
On the Run
01.2021 - 05.2024Read More
Williston State College
No Degree from Nursing
Read More