Dustin Ayers
Wellford,SC
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across my career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
3
3
years of professional experience
Work History
Grill Operator
Fudruckers
09.2023 - Current
- Enhanced customer satisfaction by consistently preparing high-quality meals according to established recipes and guidelines.
- Reduced food waste through diligent portion control and proper storage techniques.
- Maintained a clean and sanitary workspace, ensuring compliance with health department regulations.
- Collaborated with team members to ensure efficient service during peak hours, resulting in a positive dining experience for patrons.
- Mastered the use of various kitchen equipment, including grills, fryers, and ovens for precise cooking results.
- Streamlined kitchen operations by optimizing the preparation process for faster order fulfillment.
- Increased meal quality by adjusting cooking times to accommodate varying dietary preferences of customers.
- Minimized cross-contamination risks by implementing strict adherence to food safety protocols when handling raw ingredients.
Assistant General Manager
Bojangles' Famous Chicken 'n Biscuits
06.2023 - 07.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Interacted well with customers to build connections and nurture relationships.
Merchant Services Representative
Lowes Home Improvment
02.2022 - 10.2022
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Sales Representative
Guy Roofing
02.2021 - 02.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
High School Diploma -
James F. Byrnes High School
08.2012
Skills
- Concise Time Management
- Quick-Learning
- Team Player
- Attention to Detail
- Customer Service
- Supervisory Experience
- Multitasking Abilities
- Strong Work Ethic
Timeline
Grill Operator
Fudruckers
09.2023 - Current
Assistant General Manager
Bojangles' Famous Chicken 'n Biscuits
06.2023 - 07.2023
Merchant Services Representative
Lowes Home Improvment
02.2022 - 10.2022
Sales Representative
Guy Roofing
02.2021 - 02.2022
High School Diploma -
James F. Byrnes High School