Dustin Bielling
13045 SW 89th Street, Lake Butler,FL
Summary
Seven plus years of banking/financial experience. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Solutions Advisor Assistant
Florida Credit Union
10.2020 - Current
- Accounts Receivable: post transactions for payments, advances, refunds, and reversals
- Process Collateral Protection Insurance reports for advances and refunds of premiums
- File credit insurance claims on behalf of members
- Loan modifications
- Implement payment arrangements
- Process Writs of Garnishment, and levies from IRS and Florida Department of Revenue
- Studied financial documents to identify potential areas needing improvement
- Enhanced client satisfaction by providing tailored solutions and personalized advice
- Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Home Equity Processor
Florida Credit Union
03.2020 - 09.2020
- Received and processed home equity loans
- Processed appraisal, income, insurance, payoff requests, and other required documents
- Enhanced customer satisfaction by promptly addressing inquiries and providing personalized service throughout application process
- Expedited processing times with quick identification and resolution of any discrepancies found in borrower documentation
- Safeguarded sensitive client information by adhering to strict confidentiality standards as required within financial services industry
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Teller/Member Service Specialist
Florida Credit Union
10.2016 - 11.2018
- Asset Handling: adhere to cash handling controls
- Balancing and Auditing of Tills, CDI, ATM and Vault
- Account Analysis
- ATM, ACH, debit & credit card disputes
- Conflict Resolution
- Creating EFT and share to share transfers
- Posting of transactions, transfers, and payments
- Money Order and cashier's Check Services
- Fee Reviews/Refunds
- Online banking assistance and setup
- Payments, transfers, and inquires
- Loan applications, processing, and referrals
- Maintained friendly and professional customer interactions.
Customer Service Staff
Publix Supermarkets Inc.
12.2012 - 10.2017
- Hired stock clerk and promoted to customer service staff
- Asset Handling: adhere to cash handling controls
- Coordination of Front-End Operations
- Financial transfers and services (western union wires, money orders, check cashing)
- Knowledge of financial transfer regulations
- Reporting and Accounting.
Inside Sales/Customer Service Representative
Fastenal, Inc.
09.2013 - 04.2014
- Asset Handling: adhere to cash handling controls
- Customer and Vendor Relations
- Organization of customer purchase records and vendor orders
- Management of accounts receivable
- Customer account management
- Supply orders
- Dynamic sales
- Coordination of ordering and receiving products for store sales, and customer
- Located, promoted, and obtained optimal products of customers
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Business
Florida Gateway College
Lake City, FL01.2016
High School Diploma -
Union County High School
Lake Butler, FL06.2013
Skills
- Detail Oriented
- Computer Proficient; Microsoft Office Suite
- Professional demeanor
- Energetic and self-motivated team player/builder
- Thrive in both independent and collaborative work environments
Account reconciliation and auditing
- Time-management, organization and productivity
- Exemplary people skills, customer service
- Exceptional communication skills, oral and written Project resolution
- General Accounting Accepted Principles (GAAP)
- Analytical Thinking
Certification
Notary Public, 2025
Regulatory Compliance
- Dodd-Frank Act
- Bank Secrecy Act
- Office of Foreign Asset and Controls (OFAC)
- Truth in Lending Act
- Federal Reserve Board Regulation D
- The Equal Credit Opportunity Act Regulation B
Timeline
Member Solutions Advisor Assistant
Florida Credit Union
10.2020 - Current
Home Equity Processor
Florida Credit Union
03.2020 - 09.2020
Teller/Member Service Specialist
Florida Credit Union
10.2016 - 11.2018
Inside Sales/Customer Service Representative
Fastenal, Inc.
09.2013 - 04.2014
Customer Service Staff
Publix Supermarkets Inc.
12.2012 - 10.2017
Associate of Arts - Business
Florida Gateway College
High School Diploma -
Union County High School
Similar Profiles
Clayton LeeClayton Lee
Mortgage Loan Originator at Florida Credit UnionMortgage Loan Originator at Florida Credit Union
Al-Licia SaundersAl-Licia Saunders
Member Service Representative /Loan Officer at Florida Credit UnionMember Service Representative /Loan Officer at Florida Credit Union
Candice WilsonCandice Wilson
BSA Record Retention Clerk at Florida Credit UnionBSA Record Retention Clerk at Florida Credit Union
Lauren BrittLauren Britt
Math Teacher at Baker County High SchoolMath Teacher at Baker County High School
Tiffany EvansTiffany Evans
Customer Service Representative at Davis Express TruckingCustomer Service Representative at Davis Express Trucking