Unyque Smith
San Ramon,CA
Summary
Authorized to work in the US for any employer
Associates degree in Business Administration
Associates degree in Social sciences
Task-driven, Highly-motivated, customer service professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
11
11
years of professional experience
Work History
Member Solutions Specialist
Patelco Credit Union
San Ramon, California
11.2021 - Current
- Assisted members with account inquiries and service requests.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Opened, closed, serviced, and modified accounts within authorized limits.
- Participated in the training and mentoring of new associates, assisting with onboarding.
- Educated members on options for managing financial transactions by leveraging technology, tools, and resources.
- Ordered checks, placed stop-payment orders, and conducted additional special services for customers.
- Completed thorough and accurate documentation for money movements, deposits, or withdrawals.
- Prevented key account losses by researching discrepancies, and correcting problems.
- Profiled members to uncover opportunities for additional business.
- Accurately conduct assigned branch audits.
- Counted currency, coins, and checks received to prepare for deposit or shipment to branch banks or the Federal Reserve Bank.
- Received and counted daily inventories of cash, drafts, and checks.
- Identified transaction errors when debits and credits did not balance.
- Processed term deposits, retirement savings plan contributions, and mail deposits within processing time limits.
Universal Banker
Fremont Bank
San Leandro, CA
11.2019 - 01.2021
- Providing financial services for clients, such as opening and closing accounts, introducing clients to more convenient and conventional ways to bank, such as online and mobile banking, and helping clients in need due to the underlying pandemic, such as assisting them with applying for SBA PPP loans.
- Recommending products that will be beneficial to clients' unique situations, such as credit cards, home equity lines of credit, and savings accounts.
- Going above and beyond for clients to meet and exceed their expectations when dealing with unfortunate events, such as identity theft or client impersonation.
- Completed routine teller tasks with high accuracy, including transfers, deposits, and bill payments.
- Verified amounts and integrity of every check, or funds transfer.
- Achieved or exceeded personal sales goals on a consistent basis.
Retail Banker
Bank Of Marin Bancorp
Alameda, CA
12.2018 - 10.2019
- Completed special procedures for customers, such as emailing clients, ordering new checks, stopping payments, or investigating identity theft.
- Assisted customers with setting up or closing accounts, and processing loan applications.
- Executed customer transactions, including processing deposits, withdrawals, money orders, and checks.
- Remarkable listening skills provided a high level of customer service through a friendly approach, strong professionalism, and timely assistance with customer service.
- Answered telephone inquiries on banking products.
- Demonstrated transaction compliance, including accurately opening checking, savings, loan, and line of credit accounts. Maintained a balancing record with a 100% rate of accuracy. Strategic sales knowledge identified sales opportunities and referred customers to branch partners in financial services.
- Completed documentation for new accounts in alignment with bank policies and procedures.
Relationship Banker
Bank of America
Alameda, CA
07.2016 - 11.2018
- Continually boosted branch production and revenue by 15% by consistently meeting all monthly and quarterly sales goals.
- Processed cashier's checks, traveler's checks, and money orders.
- Executed wire transfers, stop payments, and account transfers.
- Processed quarterly Vault and ATM audits with a zero-error rate.
- Processed and exchanged foreign currency.
- Executed customer transactions, including deposits, withdrawals, money orders, and checks.
- Rapidly and efficiently prepared customer and ATM cash, and change orders.
- Collected member loan payments.
- Trained and directed new hires during department orientations.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
Customer Service Representative
Bath & Body Works
San Leandro, California
11.2015 - 06.2016
- Greeted customers and helped with product questions, selections, and purchases, including in-store and e-service transactions.
- Adhere to all sales promotions and applicable discount/voucher procedures.
- Conducting customer transactions and balancing the drawer daily.
- Trained in loss prevention, visual merchandising, and general sales skills.
- Opened and closed the store independently when needed, and prepared the nightly bank drop for the manager.
- Educated customers on promotions to enhance sales, as well as client convenience. Achieved and consistently exceeded revenue quotas through product and service promotion during routine calls.
Waitress
Everett And Jones Barbecue
Oakland, CA
08.2014 - 10.2015
- Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests.
- Collected credit card, cash, and gift certificate payments from customers, and produced proper change for cash transactions.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Applied communication and problem-solving skills to resolve customer complaints, and promote long-term loyalty.
- Stocked server areas with supplies before, during, and after shifts.
- Utilized the POS system to total meal costs and add taxes for final bill calculation.
- Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
- Handled food safely, and kept spaces clean to protect customers from foodborne illness, and maintain proper sanitation.
Education
Associate of Arts - Social Sciences
Laney College
Oakland, CAAssociate of Science - Business administration and Finance
Laney College
Oakland, CASkills
- Financial processes understanding
- Computer Skills
- Customer Service
- Money auditing
- Opening accounts
- Analyzing data
- Loss prevention
- Staff management
- Risk management policies
- Account Verification and Reconciliation
Timeline
Member Solutions Specialist
Patelco Credit Union
11.2021 - Current
Universal Banker
Fremont Bank
11.2019 - 01.2021
Retail Banker
Bank Of Marin Bancorp
12.2018 - 10.2019
Relationship Banker
Bank of America
07.2016 - 11.2018
Customer Service Representative
Bath & Body Works
11.2015 - 06.2016
Waitress
Everett And Jones Barbecue
08.2014 - 10.2015
Associate of Arts - Social Sciences
Laney College
Associate of Science - Business administration and Finance
Laney College