Taylor Krulock

Calling members that have past due loans

• Enhanced team performance by actively participating in training sessions and sharing knowledge with colleagues.
• Collaborated with cross-functional teams to improve overall service delivery and streamline processes.
• Handled escalated cases professionally, liaising between customers and senior management to achieve satisfactory resolutions for all parties involved.
• Developed rapport with customers, building trust and loyalty through consistent professional communication.
• Conducted thorough research before responding to complex inquiries, ensuring accuracy in provided information.
• Contributed to increased member retention through personalized assistance and prompt resolution of issues.
• Managed high call volume effectively, ensuring each member received prompt attention without compromising service quality.
• Develop checklists for sending accounts to our attorney partners
• Responsible for legal account workflow and assisted in implementing the legal process to be able to effectively facilitate accounts that are presented to legal staff
• Strengthened relationships with members by offering tailored financial advice based on their individual needs and goals.
• Fostered a positive work environment through effective communication, teamwork, and support for colleagues.
• Investigated and resolved customer inquiries and complaints quickly.

• Specialize in normal teller work such as keeping a balanced drawer, applying checks processing money orders and bank checks
• Coordinating day-to-day tasks include taking phone calls, teller transactions, calling members who went through a dealership to get loans with us for vehicles or other collateral
• Automated Clearing House (ACH) payments and creating check by phones
• Print and process all check by phones created by our front-line staff, (this is rare, but are able to), collections department, and contact center
• Double check payments are correct and will collaborate with other departments if questions arise
• Participating in an internal program, InTouch, where department heads explain all responsibilities and any other tasks and will be complete in July.
• Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
• Collaborated with team members to achieve sales targets and improve overall branch performance.
• Increased client satisfaction by providing tailored financial advice and investment recommendations.
• Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
• Maintained updated records of all financial transactions to support traceability.
• Streamlined financial processes for improved efficiency and reduced errors in transactions.

• Customer service expert and Bank Teller
• Prioritize and complete tasks and projects for the company daily
• Responsible for counting teller drawer and balancing cash and checks ranging from $9,999 up to $500,000, twice per day
• Evaluating accounts with members as questions arise
• Reviewing high level bank accounts and counted money shipments from Dunbar Truck Company, including receiving and balancing of hundreds of thousands of dollars at any giving time throughout month end
• Processed deposits, withdrawals, transfers, cashier’s checks, and money orders.

• Prioritize and manage projects daily in a busy, fast-paced, multitasking environment
• Providing communication and customer-service skills regarding building relationships with customers and team members
• Assist an average of two hundred plus customers a week
• Constantly meet performance benchmarks in all areas
• Negotiate with suppliers to expedite product shipment and backorders (ex
• Ordering of merchandise, returns, store to store transfers etc.…)
• Educate team members on new merchandise offered, as well as promptly respond to customer inquiries to identify and resolve issues and concerns
• Perform a variety of concurrent tasks, handle escalations, time critical issues
• Maintain time sensitive records, to include employee timecards
• Create reports to include daily sales records are sent to assigned district manager and ensure success of marketing new merchandise, by leading “promotional changes,” floor set-up displays.