Dustin Brooks
Spiro,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Control Specialist
Cavanal Services
Spiro, Oklahoma
05.2023 - Current
- Identified quality problems and recommended solutions.
- Compared and analyzed actual to expected results and reported deviations for resolution.
- Analyzed issues and recommended corrective actions to improve final results.
- Prepared reports to communicate results of quality inspection activities to management.
Patient Service Representative
Mercy Health
07.2022 - 12.2022
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with the completion of medical forms and records.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Direct Care Staff
Fostering Change
09.2021 - 02.2022
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored health and well-being of clients and reported significant health changes.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Assisted individuals in learning and developing new skills.
- Built strong and trusting rapport with clients and loved ones.
- Adhered strictly to confidentiality policies regarding client information at all times.
- Maintained detailed records of services performed on clients.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Childcare Worker
LeFlore County Youth Services, Inc.
04.2021 - 06.2021
- Childcare worker for a youth shelter
- Secured indoor and outdoor premises to protect children.
- Recorded child behavior, food, and medication information for supervisors.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
Beauty Consultant
Sally Beauty
Fort Smith, Arkansas
06.2020 - 04.2021
- Showed customers how to apply makeup and other products to achieve desired looks.
- Trained staff on strategies for regularly surpassing sales goals.
- Computed purchases and received and processed cash or credit payment.
- Assisted customers in selecting products based on their individual needs and preferences.
- Engaged with customers in a friendly manner to build strong relationships.
- Assisted customers in feeling relaxed and comfortable with the process.
Nursing assistant
Legacy Health
02.2020 - 04.2021
- Provided physical support to assist patients with bathing, dressing and toileting.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Engaged with patient family and friends to provide courteous visit experience.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Implemented fall prevention techniques as specified in plan of care.
Laundry Attendant
The Waters Senior Living
12.2019 - 02.2020
- Kept work area neat, clean and organized at all times.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Loaded carts with clean linen to transport to designated storage areas.
- Maintained records of all laundry services provided in logbooks.
- Delivered additional requested items to rooms upon request within reasonable timeframes.
Front Office Clerk
Car Mart
04.2018 - 12.2019
- Provided HR administrative assistance to management team.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Processed cash payments, checks, and credit card transactions accurately.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Welcomed large volume of guests and improved overall customer service.
- Maintained filing systems and retrieved documents upon request from staff members.
Teachers Aide
Choctaw Nation of Oklahoma
Poteau, Oklahoma
09.2015 - 10.2017
- I assisted in Kindergarten readiness for children ages 3-5.
- Instructed and monitored students in use and care of equipment and materials.
- Attended faculty meetings and provided feedback from student perspective.
- Observed student performance and recorded relevant data to assess progress.
- Sorted and shelved books to help manage materials and free up teachers for more important work.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Provided additional support to English Language Learners or Special Education Students.
Sales Associate
JCPenney
07.2014 - 01.2015
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Adhered to company initiatives and achieved established goals.
Cashier/Customer Service
Sac n Pac
08.2012 - 02.2014
- Built and maintained productive relationships with employees.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Associate of Science - Computer Forensics
University of Arkansas At Little Rock
Little Rock, AR01-2028
Certified Nursing Assistant - Nursing
PRN medical services
01.2020
certificate - Medical/Clinical Assistant
Mott Community College
01.2019
High School Diploma -
Spiro High School
Spiro, OK05-2012
Skills
- Great Judgment
- Safety Monitoring
- Documentation Review
- Product Inspection
- Detail Oriented
- Team Collaboration
- Recording Histories
- Medical Filing
- Behavioral Management
- ADL Assistance
- Meal Preparation
- Mobility Assistance
- Word Processing
- Proficient With Microsoft
Certification
- CPR
References
References available upon request.
Timeline
Quality Control Specialist
Cavanal Services
05.2023 - Current
Patient Service Representative
Mercy Health
07.2022 - 12.2022
Direct Care Staff
Fostering Change
09.2021 - 02.2022
Childcare Worker
LeFlore County Youth Services, Inc.
04.2021 - 06.2021
Beauty Consultant
Sally Beauty
06.2020 - 04.2021
Nursing assistant
Legacy Health
02.2020 - 04.2021
Laundry Attendant
The Waters Senior Living
12.2019 - 02.2020
Front Office Clerk
Car Mart
04.2018 - 12.2019
Teachers Aide
Choctaw Nation of Oklahoma
09.2015 - 10.2017
Sales Associate
JCPenney
07.2014 - 01.2015
Cashier/Customer Service
Sac n Pac
08.2012 - 02.2014
Associate of Science - Computer Forensics
University of Arkansas At Little Rock
Certified Nursing Assistant - Nursing
PRN medical services
certificate - Medical/Clinical Assistant
Mott Community College
High School Diploma -
Spiro High School