Dustin Buckner
Hopkinsville,KY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Green Hill Memorial Gardens
Hopkinsville, United States
04.2019 - 01.2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Performed annual evaluations and reviews for large staff of employees.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Worked with management team to implement proper division of responsibilities.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Customer Service Associate
People Ready Labor
St. Petersburg, FL
04.2015 - 11.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Boosted sales revenue by skillfully promoting diverse service options.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Team Trainer
Wendys Restaurant
Hopkinsville, KY
10.2011 - 03.2015
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Education
No Degree - Training Certification
07.2019
High School Diploma -
05.2012
Skills
- Priority management
- Inventory oversight
- Negotiation
- Strategic planning
- Team Building
- Self-Motivated
- Training and mentoring
Certification
- osha Certified forklift operator,