Dustin Burton
Columbus
Summary
Highly organized and detail-driven professional with expertise as an Executive Assistant, providing top-tier support to the governor and First Lady as well as his senior team and cabinet. Utilizing exceptional communication and problem-solving skills to drive efficiency and productivity.
On the side, I indulge my passion for travel and exploration as a licensed Travel Agent, curating unforgettable experiences for clients seeking unique getaways and personalized itineraries.
Dedicated to delivering exceptional service, I thrive in fast-paced environments where no two days are ever the same.
Overview
19
19
years of professional experience
Work History
Executive Assistant to the Governor & First Lady
Office of Ohio Governor Mike DeWine
06.2023 - Current
- Streamline executive communication by managing emails, phone calls, and scheduling appointments.
- Serve as a liaison between departments to facilitate effective communication throughout the company.
- Screen calls and emails and responded accordingly to support executive correspondence.
- Ensure smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Disney Travel Professional
Visit Mickey
12.2023 - Current
- Maintain up-to-date knowledge of industry trends, destinations, and products to provide expert advice to clients.
- Manage group bookings efficiently while maintaining clear communication with all parties involved.
- Enhance customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Resolve client issues quickly and professionally, maintaining a high level of customer satisfaction.
- Arrange travel accommodations for groups, couples, executives, and special needs clients.
Special Assistant to Governor Mike DeWine & First Lady Fran DeWine at the Ohio Governor’s Residence
Office of Ohio Governor Mike DeWine
02.2022 - 06.2023
- Managed high-level projects successfully by coordinating resources, meeting deadlines, and staying within budget constraints.
- Served as a trusted point of contact for clients or vendors requiring assistance from senior leadership.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Gathered, organized and input information into digital database.
Constituent Affairs Aide & Combined Charitable Campaign Coordinator
Office of Ohio Governor Mike DeWine
01.2019 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved constituent complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for constituents.
- Responded to constituent requests for products, services, and company information.
Supervisor, Charitable Activities Coordinator, & Veteran Advisory Committee Member
Ohio Attorney General's Office
01.2015 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with constituents to build connections and nurture relationships.
Clerical Specialist
Fairfield Medical Center
04.2013 - 01.2015
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Assistant General Manager
Love's Travel Stops
02.2006 - 03.2013
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Education
Business Management Certification - Business Management
Penn Foster College
01.2014
Certification - Medical Terminology
FMC University
01.2014
High School Diploma - High School
Electronic Classroom of Tomorrow
01.2008
Skills
- Executive-level Communication
- Confidentiality
- Data Entry
- Resourceful
- Administrative support
Timeline
Disney Travel Professional
Visit Mickey
12.2023 - Current
Executive Assistant to the Governor & First Lady
Office of Ohio Governor Mike DeWine
06.2023 - Current
Special Assistant to Governor Mike DeWine & First Lady Fran DeWine at the Ohio Governor’s Residence
Office of Ohio Governor Mike DeWine
02.2022 - 06.2023
Constituent Affairs Aide & Combined Charitable Campaign Coordinator
Office of Ohio Governor Mike DeWine
01.2019 - 02.2022
Supervisor, Charitable Activities Coordinator, & Veteran Advisory Committee Member
Ohio Attorney General's Office
01.2015 - 01.2019
Clerical Specialist
Fairfield Medical Center
04.2013 - 01.2015
Assistant General Manager
Love's Travel Stops
02.2006 - 03.2013
Certification - Medical Terminology
FMC University
High School Diploma - High School
Electronic Classroom of Tomorrow
Business Management Certification - Business Management
Penn Foster College
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