Dustin Cerna
New Iberia,Louisiana
Summary
Dynamic culinary professional with a strong background in hospitality, having excelled. Proven expertise in food handling and customer service, enhancing satisfaction through high-quality dish presentation. Skilled in staff supervision and conflict management, fostering a collaborative kitchen environment to improve efficiency and service delivery.
Overview
7
7
years of professional experience
Work History
Cook
Buffalo Wild Wings
01.2024 - Current
- Prepared and cooked a variety of dishes in accordance with menu specifications.
- Ensured food safety and sanitation standards were consistently met during food preparation.
- Collaborated with kitchen staff to streamline meal service and improve kitchen efficiency.
- Trained new cooks on kitchen procedures and proper equipment usage to ensure consistency.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Shift Leader in Training
Rasing Canes
01.2021 - 01.2024
- Supported daily operations by coordinating team schedules and task assignments.
- Ensured compliance with safety protocols and operational standards during shifts.
- Trained new employees on procedures, equipment usage, and customer service techniques.
- Monitored inventory levels and reported shortages to management for timely replenishment.
Front End Manager
Dicks Sporing Goods
01.2019 - 01.2021
- Assisted in managing daily front-end operations to enhance customer experience.
- Supported team members in executing efficient cash handling procedures.
- Learned and applied POS systems for accurate transaction processing.
- Engaged with customers to address inquiries and resolve issues promptly.
- Oversaw cashier operations, bookkeeping, and security.
Education
High School Diploma -
Hasting Highschool
Houston, TX06-2014
Skills
- Customer service
- Hospitality and service industry background
- Cleaning and organization
- Food handling
- Staff supervision
- Cash handling
- Cash register operation
- Conflict management
Timeline
Cook
Buffalo Wild Wings
01.2024 - Current
Shift Leader in Training
Rasing Canes
01.2021 - 01.2024
Front End Manager
Dicks Sporing Goods
01.2019 - 01.2021
High School Diploma -
Hasting Highschool
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