Dustin Cottle

• Assisted in daily operations to ensure smooth water park functionality.
• Monitored guest experiences to address concerns and improve satisfaction.
• Reviewed inventory levels and placed orders for essential supplies and equipment.
• Facilitated communication between departments to enhance teamwork and service delivery.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Winters of 2023 through 2025.

• Instructed students of all ages on proper snowboarding techniques and safety protocols.
• Developed personalized lesson plans tailored to individual skill levels and goals.
• Oversaw group lessons, ensuring a safe and engaging environment for all participants.
• Demonstrated advanced snowboarding maneuvers to enhance student learning experiences.
• Collaborated with colleagues to improve instructional methods and course offerings.
• Provided feedback to students, fostering confidence and encouraging skill development.
• Maintained accurate records of lesson attendance, student progress, evaluations.

PADI Professional #522992

• Built professional working relationships with peers and supervisors.
• Participated in company and department meetings.
• Supported day-to-day operations, assisting teammates with various tasks.
• Resolved issues to meet customer requirements.
• Developed an understanding of policies, procedures, and processes.
• Encouraged students to explore individual learning opportunities to grow their own passion, and expand their diving knowledge.
• Certified TecRec Gas Blender.
• Qualified to teach standard PADI certifications up to and through Divemaster.
• Qualified to teach PADI Specialty courses, including Night Diver, Peak Performance Buoyancy, Wreck Diver, Deep Diver, Digital Underwater Photography, Boat Diver, Enriched Air Diver, Project AWARE, AWARE Coral Restoration Specialty, Emergency Oxygen Provider, Emergency First Responder, and Care for Children w/AED.

• Logged chemical readings to keep pool water at safe levels, and avoid potential illness among patrons.
• Collaborated closely with the team to identify issues and the quickest methods for remediation.
• Complied consistently with pool regulations and policies, while encouraging staff to adhere to guidelines.
• Cautioned swimmers regarding unsafe practices and safety hazards.
• Filled out incident and accident reports, and submitted them to the supervisor..
• Used training and medical supplies to examine injured people and administer first aid.
• Cleaned, brushed, and vacuumed the pool to keep it clean.
• Participated in monthly training courses to stay up-to-date in water rescue techniques.
• 15 to 20 hours a week.

Summer season only (June–August).

• Identified emergency situations or potential drownings, and entered the water for lifesaving measures.
• Collaborated closely with the team to identify issues and the quickest methods for remediation.
• Complied consistently with pool regulations and policies, while encouraging staff to adhere to guidelines.
• Cautioned swimmers regarding unsafe practices and safety hazards.
• Filled out incident and accident reports, and submitted them to the supervisor.
• Used training and medical supplies to examine injured people and administer first aid.
• Maintained a neat and clean pool area and clean water.
• Participated in weekly training courses to stay up-to-date in water rescue techniques.
• 20 to 30 hours a week.