Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

TATIANA OLIVO

Alpharetta,Ga

Summary

I am a full time student at Georgia State Perimeter College, located in Alpharetta, Ga. My choice of study is Business Administration. I plan on obtaining an associate's degree in Business Administration at Georgia State University. After, I plan on attending the Atlanta Campus and obtain a Bachelors degree in Business Administration and Management to pursue my career as a Manager.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Skyzone Trampoline Park
Roswell, Ga
03.2017 - Current
  • Assigned daily tasks to employees and monitored activity and task completion
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly
  • Ensured a safe working environment by following all safety procedures, policies and regulations
  • Coached team members in techniques necessary to complete job tasks
  • Implemented new working processes that delivered continued improvements
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Submitted reports to senior management to aid in business decision-making and planning
  • Coached team on effective upselling and cross-selling methods
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Trained team members in successful strategies to meet operational and sales targets
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Monitored employee performance and developed improvement plans
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Provided current employees options for additional training opportunities
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
  • Communicated with managers of other departments to maintain transparency
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience

Cashier

Kroger
Alpharetta, Ga
07.2016 - 02.2017
  • Trained new cashiers on procedures, customer service and sales techniques
  • Ran the register effectively and handled cash, credit, debit and personal check transactions
  • Counted money in drawers at the beginning and end of each shift to ensure amounts were correct
  • Greeted over 100 customers per day and communicated with them in order to take their orders
  • Carefully bagged items to prevent fragile products from being smashed or broken
  • Assisted customers with locating products in the store and searched product availability online
  • Kept work areas clean, neat and organized for maximum productivity
  • Checked identification for proof-of-age and refused to sell alcohol to anyone under the age of 21
  • Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions
  • Resolved customer complaints and maintained a clean and tidy checkout area
  • Responded to customer requests and directed to merchandise
  • Received customer payments
  • Took credit card and cash payments and offered change
  • Assisted customers by helping them to locate the products that they requested

Education

BBA - Business Administration And Management

Georgia State University
Atlanta, GA
05.2022

High School Diploma - undefined

Johns Creek High School
Johns Creek, GA
2018

Skills

  • Client service
  • Trusted key holder
  • Exceptional time management skills
  • Exceptional communication skills
  • Positive and friendly
  • Strong client relations
  • Detail-oriented
  • Skilled problem solver
  • Goal-oriented
  • Motivated team player
  • People-oriented
  • Planning and organization
  • Excellent work ethic
  • Natural leader
  • Active listening skills
  • Quick learner
  • Knowledgeable in Leadership
  • Employee performance evaluations
  • Staff management
  • Recruiting and interviewing
  • Issue resolution
  • Budgeting
  • Staff supervision
  • Employee scheduling
  • Negotiation
  • Operations management
  • Business development
  • Training
  • Strategic planning

Timeline

Assistant Manager

Skyzone Trampoline Park
03.2017 - Current

Cashier

Kroger
07.2016 - 02.2017

BBA - Business Administration And Management

Georgia State University

High School Diploma - undefined

Johns Creek High School
TATIANA OLIVO