TATIANA OLIVO
Alpharetta,Ga
Summary
I am a full time student at Georgia State Perimeter College, located in Alpharetta, Ga. My choice of study is Business Administration. I plan on obtaining an associate's degree in Business Administration at Georgia State University. After, I plan on attending the Atlanta Campus and obtain a Bachelors degree in Business Administration and Management to pursue my career as a Manager.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Skyzone Trampoline Park
Roswell, Ga
03.2017 - Current
- Assigned daily tasks to employees and monitored activity and task completion
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Ensured a safe working environment by following all safety procedures, policies and regulations
- Coached team members in techniques necessary to complete job tasks
- Implemented new working processes that delivered continued improvements
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Submitted reports to senior management to aid in business decision-making and planning
- Coached team on effective upselling and cross-selling methods
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Trained team members in successful strategies to meet operational and sales targets
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Monitored employee performance and developed improvement plans
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Provided current employees options for additional training opportunities
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
- Communicated with managers of other departments to maintain transparency
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
Cashier
Kroger
Alpharetta, Ga
07.2016 - 02.2017
- Trained new cashiers on procedures, customer service and sales techniques
- Ran the register effectively and handled cash, credit, debit and personal check transactions
- Counted money in drawers at the beginning and end of each shift to ensure amounts were correct
- Greeted over 100 customers per day and communicated with them in order to take their orders
- Carefully bagged items to prevent fragile products from being smashed or broken
- Assisted customers with locating products in the store and searched product availability online
- Kept work areas clean, neat and organized for maximum productivity
- Checked identification for proof-of-age and refused to sell alcohol to anyone under the age of 21
- Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions
- Resolved customer complaints and maintained a clean and tidy checkout area
- Responded to customer requests and directed to merchandise
- Received customer payments
- Took credit card and cash payments and offered change
- Assisted customers by helping them to locate the products that they requested
Education
BBA - Business Administration And Management
Georgia State University
Atlanta, GA05.2022
High School Diploma - undefined
Johns Creek High School
Johns Creek, GA2018
Skills
- Client service
- Trusted key holder
- Exceptional time management skills
- Exceptional communication skills
- Positive and friendly
- Strong client relations
- Detail-oriented
- Skilled problem solver
- Goal-oriented
- Motivated team player
- People-oriented
- Planning and organization
- Excellent work ethic
- Natural leader
- Active listening skills
- Quick learner
- Knowledgeable in Leadership
- Employee performance evaluations
- Staff management
- Recruiting and interviewing
- Issue resolution
- Budgeting
- Staff supervision
- Employee scheduling
- Negotiation
- Operations management
- Business development
- Training
- Strategic planning
Timeline
Assistant Manager
Skyzone Trampoline Park
03.2017 - Current
Cashier
Kroger
07.2016 - 02.2017
BBA - Business Administration And Management
Georgia State University
High School Diploma - undefined
Johns Creek High School