KEIARAH THOMAS
Aurora,CO
Summary
To obtain a career allowing me to use my assets attributes, and skills to the best of my abilities, while continuing to grow in the field.
Overview
11
11
years of professional experience
Work History
Assistant Manager
ILending
08.2020 - Current
- Works with the team to improve efficiency on various projects.
- In charge of onboarding new employees, which includes training, mentoring, and new hire paperwork.
- Interacts with customers to assess their needs and recommend products or services.
- Oversee corporate accounts and am in charge of auditing and receiving payments from business partners.
- Provided excellent customer service in a timely manner.
- Taught my team members how to use effective strategies to meet operational and sales goals.
- Effectively completes the tasks assigned with no or minimum errors reported
Financial Service Specialist
Nordstrom Card Services
07.2017 - 05.2020
- Interact with customers via telephone, e-mail, or vis-à-vis to answer general account inquiries, technical questions, and articulate information and directions in a concise/organized manner
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Maintained a friendly and professional demeanor when dealing with customers.
- Work independently in a fast-paced, structured, dynamic environment while maintaining composure in stressful situations, and managing and diffusing angry/upset customers
Collections Specialist
DIRECTV
11.2014 - 02.2017
- Resolved customer inquiries and disputes to maintain positive relationships and enhance satisfaction.
- Utilized collection software to track account statuses and document interactions effectively.
- Managed collections process for delinquent accounts, ensuring timely payment resolution.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
William Smith High School
Aurora, CO05.2013
Skills
- People-oriented
- Motivated team player
- Computer literate
- Business Administration
- Excellent communication skills
- Data collection and analysis
- Strong work ethic
- Detail-oriented
- Accurate money handling
- Skilled problem solver
- Staff training and development
- Financial Management
- Issue resolution
- Natural leader
- Project Management
Timeline
Assistant Manager
ILending
08.2020 - Current
Financial Service Specialist
Nordstrom Card Services
07.2017 - 05.2020
Collections Specialist
DIRECTV
11.2014 - 02.2017
High School Diploma -
William Smith High School