Dustin Crossman

• Generated reports to track performance metrics of team members.
• Assisted in developing strategies to increase customer satisfaction levels.
• Coordinated with other departments to ensure efficient workflow processes.
• Coordinated meetings and prepared agendas for effective collaboration sessions.
• Implemented new tools and systems to streamline workflows and increase efficiency.
• Reviewed documents for accuracy prior to submission or publication.
• Maintained accurate records of customer interactions and feedback.
• Set specific goals for projects to measure progress and evaluate end results.

• Responded to customer inquiries and problems to promote great service.
• Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
• Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.

Willing to try a new department, I took the roll of Quality Assurance Auditor. My duties consisted of auditing a certain percentage of outgoing volume of the building.

• Documented inspection results by completing reports and logs and summarizing and entering data into quality database.