Dustin Dawson
Bloomington,IL
Summary
Detailed Claims Processor with 7 years of experience investigating claim information for accuracy. Trustworthy teammate with applicable knowledge and rapport-building skills. Noted for thoroughness and ethical customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Total Loss Claim Associate
State Farm Mutual Automobile Insurance Company
Bloomington , IL
2022.08 - Current
- Investigate and resolve claim issues related to documents across multiple states pertaining to title transfer processes.
- Investigate and resolve claim issues regarding payments to third parties for the purposes of total loss, including lienholders, customers, and other third party organizations associated to the claim.
- obtain and document information in claims that is needed in order to proceed with total loss processes, such as corrected payoff amounts for loans and leases, and police report information needed for total theft claims.
- Providing customer service by responding promptly to telephone inquiries about claim status, or navigating the caller to the appropriate team if status cannot be provided by my team.
Subrogation Support Specialist
Wilber and Associates
Normal , IL
2016.12 - 2022.04
- I performed various tasks to support our production team at Wilber and associates. The main task I was assigned on a day to day basis was lien validation, where I investigated balances on claims sent to Wilber to confirm that we were pursuing the correct amounts for our clients. Other tasks I performed included sending out subrogation demands, obtaining documents from different client portal sites, sending documentation out to adverse and involved parties, and calling adverse carriers to verify coverage.
Utility Worker
Meijer
Normal , IL
2009.05 - 2016.11
- As a utility worker I was responsible for general cleaning and maintenance tasks around the store. I was also responsible for gathering carts on the parking lot and bringing them back to the store. Other positions I worked included Cashier, Planogram, and receiving.
- In planogram I was responsible for setting up new placement of shelves and product tags. I was also responsible for stocking new product to the shelves after setting up the new placements.
- In receiving, I was responsible for sorting new product that came into the store on to pallets and taking the pallets to their respective departments in the back room of the store.
Education
High School Diploma -
Normal Community High School
Normal, IL05.2006
Some College (No Degree) - General Education
Heartland Community College
Normal, ILSkills
- Data Management
- Information Verification
- Customer Service
- Work Ethic
- Basic Math
- People Skills
- Reliable and Trustworthy
- Training & Development
- Friendly, Positive Attitude
- Working Collaboratively
Certification
- Professional Collection Specialist
- Ethical Guidelines for Insurance Professionals
- Have completed the first 2 courses of the 3 courses needed for an AINS certification.
Timeline
Total Loss Claim Associate
State Farm Mutual Automobile Insurance Company
2022.08 - Current
Subrogation Support Specialist
Wilber and Associates
2016.12 - 2022.04
Utility Worker
Meijer
2009.05 - 2016.11
High School Diploma -
Normal Community High School
Some College (No Degree) - General Education
Heartland Community College
- Professional Collection Specialist
- Ethical Guidelines for Insurance Professionals
- Have completed the first 2 courses of the 3 courses needed for an AINS certification.
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