Latrece Macon
Avondale,AZ
Summary
Detailed claims Associate with several years of experience in Total Loss Claims processing. Trustworthy teammate with knowledge and rapport-building skills. Noted for thoroughness and ethical customer service.
Overview
32
32
years of professional experience
Work History
Total Loss Claim Associate
State Farm
Avondale
08.2012 - Current
- Provided customer service by responding promptly to telephone inquiries about claim status.
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
- Followed up on pending claims and resolved issues delaying processing.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Managed workload to meet or exceed productivity and quality standards.
- Verified claim data correctness in preparation for processing.
SR Account Service Representative
CitiFinancial
Layton, UT
06.1992 - 06.2012
- Provided customer service to existing accounts and addressed any inquiries or complaints.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Maintained accurate records of customer information including contact details and purchase histories.
- Developed relationships with key clients by providing ongoing support and guidance.
- Responded promptly to customer inquiries via phone, email or chat.
- Resolved account issues with strengths in research, problem-solving and solution development.
- Maintained positive account relationships through regular contact and knowledgeable service for every need.
Education
Some College (No Degree) - General Studies
University of Utah
Salt Lake City, UTSkills
- Accuracy and Precision
- Insurance knowledge
- Claims Processing
- Claims review
- Customer Service
- Teamwork and Collaboration
- Problem-solving aptitude
- Analytical Thinking
- Reliability
- Effective Communication
- Multitasking
- Critical Thinking
- Written Communication
- Adaptability
- Professional Demeanor
- Problem-Solving
- Decision-Making
Timeline
Total Loss Claim Associate
State Farm
08.2012 - Current
SR Account Service Representative
CitiFinancial
06.1992 - 06.2012
Some College (No Degree) - General Studies
University of Utah