Results-driven retail operations leader with over 20 years managing high-volume locations, including 24-hour operations. Expertise in regulatory compliance, talent development, and expense control, consistently executing corporate initiatives across diverse teams. Focused on building leadership capacity, enhancing customer experience, and achieving operational excellence in regulated environments.
Overview
23
23
years of professional experience
Work History
Store Manager/District Leadership Partner
Walgreens
Sioux City, Iowa
11.2011 - Current
Oversaw daily operations of high-volume retail location with 50+ employees across multiple departments.
Executed sales targets, customer experience initiatives, and operational standards to drive growth.
Managed four locations, sharing best practices with district leadership to elevate overall performance.
Managed staffing processes, including succession planning and performance evaluations for entire team.
Conducted recruitment, training, and coaching across all staff levels to develop a skilled workforce.
Ensured compliance with audit-ready cash controls, inventory management, and operating procedures.
Executive Assistant Manager
Walgreens
Sioux Falls, South Dakota
01.2008 - 10.2011
Completed ADSM (Advanced Drug Store Management) training, acquiring business and management skills for leadership.
Achieved 1st place in regional customer service award during ADSM training for excellence in customer service and merchandising projects.
Assistant Manager
Walgreens
Sioux Falls, South Dakota
08.2003 - 12.2007
Supported Store Manager in store and pharmacy operations, fostering team development and collaboration
Maintained inventory accuracy through regular reviews of inventory levels, sales data, and on-hand counts
Education
Associate of Applied Science - Business
Southeast Technical Institute
Sioux Falls, SD
05-2006
High School Diploma -
Muscatine High School
Muscatine, IA
05-2003
Skills
Sales performance
Customer relationship management
P&L Ownership & Expense Control
Risk compliance management
Talent succession planning
Performance coaching
Affiliations
Finance Committee Board Member - Restoration Church - (2022-Present)