Mark E. Dierdorf

• Company Overview: Wholesale Hardware Distributor with 3500+ locations
• Member owned until mid-2018
• Venture Capital Transaction transitioned the company to a “For Profit” company with 30% ownership retained by original Member/Store Owners
• Works with 37 independently owned True Value Hardware Locations to Improve Sales, Profits & Customer Experience
• Assist store owners with benchmarking financial performance against National Retail Hardware Association “Cost of Doing Business Survey” with emphasis on Expenses and cashflow
• Conduct 4-wall evaluations of each location to identify areas that need improvement
• Help stores visualize and execute projects that drive sales and profitability
• Use True Values extensive reports / data to identify opportunities for improvement
• Assist stores with developing yearly Marketing Plans with a focus on digital, social media, radio and distribution of printed materials
• Ability to look at bigger picture and assist stores with making decisions to grow into the future
• Routinely share ideas for operational improvement with store owners that improves the functionality of their business as well as helping them navigate issues successfully / legally to minimize their risk
• Help stores with best practices with staffing and keeping associates engaged, productive and happy
• Wholesale Hardware Distributor with 3500+ locations
• Member owned until mid-2018
• Venture Capital Transaction transitioned the company to a “For Profit” company with 30% ownership retained by original Member/Store Owners

Owned business that contracted with insurance companies to perform home inspections when a homeowner’s policy was purchased, renewed or other concerns were identified

• Inspected roofs, windows, property grade, furnaces, electrical panels, hot water heaters and any obvious deficiencies or risks
• Completed written evaluations of inspections and submitted to insurance company
• Completed 10 to 15 inspections per day.

• Trained and certified new salaried management associates on company policy and procedures and best practices so managers could be assigned to their first store
• Developed ground up new locations
• Hire and trained staffs on customer service, operations, photo developing, and pharmacy
• Executed Grand Opening events and activities to launch new locations
• Converted Revco, Standard Drug, and Drug Emporium stores by working with multiple store managers and their teams to implement CVS operational standards, store programs, POS systems, ordering and marketing programs
• Coordinated with retail implementation teams to execute remodels of acquired locations to complete remodels during conversions
• Relocated stores to new locations to accommodate increased sales and operational efficiencies with more space and retrained associates
• Revamped troubled locations by upgrading staffs, training new and retraining current associates while implementing best practices of operations, customer service and merchandising
• Awards and Accomplishments: True Value Pride and Partnership award winner for market development and largest increase in warehouse purchases for 2010
• Led Eastern Division in new business development
• Accounting for 34% of divisions new business