Summary
Overview
Work History
Education
Skills
Awards
Salesandgrowthrevenueresults
Timeline
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Mark E. Dierdorf

Aliquippa,PA

Summary

Proactive business consultant with a strong desire to contribute to a progressive company. Highly skilled in relationship building, data analysis, training and development, employee engagement, leadership, and process improvement. A wealth of expertise brought to the table with over 19 years of experience in multi-unit management, merchandising, project management, and business development, including running own company, Expert in store operations with the knowledge and strategies necessary to drive top-line sales and deliver bottom-line results. Focuses on the development of people, processes, and products for overall success and growth.

Overview

33
33
years of professional experience

Work History

Retail Consultant / District Manager

True Value Company
01.2005 - Current
  • Company Overview: Wholesale Hardware Distributor with 3500+ locations
  • Member owned until mid-2018
  • Venture Capital Transaction transitioned the company to a “For Profit” company with 30% ownership retained by original Member/Store Owners
  • Works with 37 independently owned True Value Hardware Locations to Improve Sales, Profits & Customer Experience
  • Assist store owners with benchmarking financial performance against National Retail Hardware Association “Cost of Doing Business Survey” with emphasis on Expenses and cashflow
  • Conduct 4-wall evaluations of each location to identify areas that need improvement
  • Help stores visualize and execute projects that drive sales and profitability
  • Use True Values extensive reports / data to identify opportunities for improvement
  • Assist stores with developing yearly Marketing Plans with a focus on digital, social media, radio and distribution of printed materials
  • Ability to look at bigger picture and assist stores with making decisions to grow into the future
  • Routinely share ideas for operational improvement with store owners that improves the functionality of their business as well as helping them navigate issues successfully / legally to minimize their risk
  • Help stores with best practices with staffing and keeping associates engaged, productive and happy
  • Wholesale Hardware Distributor with 3500+ locations
  • Member owned until mid-2018
  • Venture Capital Transaction transitioned the company to a “For Profit” company with 30% ownership retained by original Member/Store Owners

Owner

Dierdorf Property Inspections
01.2003 - 01.2005

Owned business that contracted with insurance companies to perform home inspections when a homeowner’s policy was purchased, renewed or other concerns were identified

  • Inspected roofs, windows, property grade, furnaces, electrical panels, hot water heaters and any obvious deficiencies or risks
  • Completed written evaluations of inspections and submitted to insurance company
  • Completed 10 to 15 inspections per day.

Training Manager/ Project Implementation Expert / Conversion Manager

CVS Caremark Corporation
01.1992 - 01.2003
  • Trained and certified new salaried management associates on company policy and procedures and best practices so managers could be assigned to their first store
  • Developed ground up new locations
  • Hire and trained staffs on customer service, operations, photo developing, and pharmacy
  • Executed Grand Opening events and activities to launch new locations
  • Converted Revco, Standard Drug, and Drug Emporium stores by working with multiple store managers and their teams to implement CVS operational standards, store programs, POS systems, ordering and marketing programs
  • Coordinated with retail implementation teams to execute remodels of acquired locations to complete remodels during conversions
  • Relocated stores to new locations to accommodate increased sales and operational efficiencies with more space and retrained associates
  • Revamped troubled locations by upgrading staffs, training new and retraining current associates while implementing best practices of operations, customer service and merchandising
  • Awards and Accomplishments: True Value Pride and Partnership award winner for market development and largest increase in warehouse purchases for 2010
  • Led Eastern Division in new business development
  • Accounting for 34% of divisions new business

Education

University of Pittsburgh - Psychology Major, Communications Minor

University of Pittsburgh
Pittsburgh, PA
05.1987

Inclusion and Diversity Certification -

True Value University
01.2024

Cyber Security Awareness -

True Value University
01.2024

Richardson/True Value Consultative Selling Course -

True Value University
01.2020

True Value’s Transforming the Customer Experience -

True Value University
01.2018

Skills

  • Training
  • Sales Performance
  • Customer Service
  • Relationship Building
  • Leadership
  • Data Analysis
  • Operations
  • Merchandising
  • Market Development
  • Mentoring
  • Fiscally Responsible
  • Inventory Productivity
  • Competitive Analysis
  • Business Development
  • Succession Planning
  • Rental
  • Prospecting
  • Hiring and Interviewing
  • Management
  • Process Improvement
  • Networking
  • CRM
  • Employee Engagement
  • Sales Management
  • Store Operations
  • Financial Analysis
  • KPI

Awards

  • True Value Pride and Partnership award winner for market development and largest increase in warehouse purchases for 2010.
  • Led Eastern Division in new business development. Accounting for 34% of divisions new business.

Salesandgrowthrevenueresults

11, $305K+, $3.5M, 9, $11M, 15, excess of 10%, 3251, $2.8M, 2024, 107%, 2023, 4%, 2020, $1.1M, 37%, 8, other suppliers, 6, $4M, 5, $4M, 2, $4M, 6, over 100%

Timeline

Retail Consultant / District Manager

True Value Company
01.2005 - Current

Owner

Dierdorf Property Inspections
01.2003 - 01.2005

Training Manager/ Project Implementation Expert / Conversion Manager

CVS Caremark Corporation
01.1992 - 01.2003

University of Pittsburgh - Psychology Major, Communications Minor

University of Pittsburgh

Inclusion and Diversity Certification -

True Value University

Cyber Security Awareness -

True Value University

Richardson/True Value Consultative Selling Course -

True Value University

True Value’s Transforming the Customer Experience -

True Value University
Mark E. Dierdorf