Harvey Williams
San Diego,California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
46
46
years of professional experience
Work History
General Manager/District Manager
Signet Jewelers Dba Jared The Galleria Of Jewelry
02.2004 - 01.2023
- Trained new employees on proper protocols and customer service standards and product training.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated with other district managers to actualize performance improvement strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Modeled best practices for sales and customer service.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Supervised Number locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Owner/CEO
Williams Jewelry & Mfg
04.1977 - 01.2004
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins. Hired and trained staff
Education
Batchelor Degree - Business Administration And Management
Air University
Montgomery, AL06.1973
Skills
- Training
- Loss Prevention
- Staff Management
- Employee Recognition
- Customer Care
- Personnel Scheduling
- Planogram Execution
- Management Training
- Hiring and Onboarding
- P&L Administration
- Payroll Administration and Timekeeping
- Team Relationships
- Sales Goal Achievement
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
General Manager/District Manager
Signet Jewelers Dba Jared The Galleria Of Jewelry
02.2004 - 01.2023
Owner/CEO
Williams Jewelry & Mfg
04.1977 - 01.2004
Batchelor Degree - Business Administration And Management
Air University
Similar Profiles
Guillermo CoronadoGuillermo Coronado
Bench Jeweler at Sterling Jewelers Inc. Dba Jared, The Galleria Of JewelryBench Jeweler at Sterling Jewelers Inc. Dba Jared, The Galleria Of Jewelry
Pierce Parker Jr.Pierce Parker Jr.
Jewelry Sales Associate at Sterling Jewelers Inc. Dba Jared, The Galleria Of JewelryJewelry Sales Associate at Sterling Jewelers Inc. Dba Jared, The Galleria Of Jewelry
Byron R. JonesByron R. Jones
Sales Support at Jared The Galleria of JewelrySales Support at Jared The Galleria of Jewelry