Harvey Williams
San Diego,California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
46
46
years of professional experience
Work History
General Manager/District Manager
Signet Jewelers Dba Jared The Galleria Of Jewelry
2004.02 - 2023.01
- Trained new employees on proper protocols and customer service standards and product training.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated with other district managers to actualize performance improvement strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Modeled best practices for sales and customer service.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Supervised Number locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Owner/CEO
Williams Jewelry & Mfg
1977.04 - 2004.01
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins. Hired and trained staff
Education
Batchelor Degree - Business Administration And Management
Air University
Montgomery, AL06.1973
Skills
- Training
- Loss Prevention
- Staff Management
- Employee Recognition
- Customer Care
- Personnel Scheduling
- Planogram Execution
- Management Training
- Hiring and Onboarding
- P&L Administration
- Payroll Administration and Timekeeping
- Team Relationships
- Sales Goal Achievement
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
General Manager/District Manager
Signet Jewelers Dba Jared The Galleria Of Jewelry
2004.02 - 2023.01
Owner/CEO
Williams Jewelry & Mfg
1977.04 - 2004.01
Batchelor Degree - Business Administration And Management
Air University
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