Dustin Fairchild
Kennewick,WA
Summary
Experienced with leading sales teams and managing retail operations. Utilizes expertise in customer engagement, inventory control, and sales strategies to drive performance. Track record of fostering strong customer relationships and achieving consistent sales growth.
Professional retail leader with strong background in driving sales, enhancing customer experiences, and optimizing store operations. Adept at fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in inventory management, staff training, and strategic planning. Reliable and highly focused on achieving organizational goals.
Overview
2026
2026
years of professional experience
Work History
Retail Sales Manager
Fred Meyer Jewelers
11.2021 - Current
- Facilitated high volumes of revenue while being in adherence with all IRS laws.
- Optimized store layouts to increase sales.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Writing effective schedules to meet the need of the business and work life balance for associates.
- Review numbers daily and trends to identify areas for improvement in both individual and team performance.
Retail Sales Manager
Signet Jewelers
08.2002 - 10.2021
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Responsible for recruiting, hiring, and training all associates.
- Special event coordinating. I have a long track record of successful events with largest shows eclipsing 100K.
- Coaching in the moment to address any behaviors that need improvement.
Retail Store Manager
Clearly Wireless
03.2000 - 07.2002
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Sales Training and QA Manager
West Corporation
02.1999 - 01.2000
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
- Streamlined bug reporting process, expediting resolution times for critical issues.
- Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
- Promoted continuous learning within the QA department through regular workshops and trainings focused on evolving industry best practices.
Telemarketing Sales
West
1998 - 02.1999
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Maintained a high level of accuracy when inputting customer data.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Education
Southridge High School
Kennewick, WASkills
- Customer service
- Retail operations
- Sales expertise
- Associate development
- Recruiting and Hiring
Timeline
Retail Sales Manager
Fred Meyer Jewelers
11.2021 - Current
Retail Sales Manager
Signet Jewelers
08.2002 - 10.2021
Retail Store Manager
Clearly Wireless
03.2000 - 07.2002
Sales Training and QA Manager
West Corporation
02.1999 - 01.2000
Telemarketing Sales
West
1998 - 02.1999
Southridge High School