Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

DUSTIN FOSTER

Great Falls,MT

Summary

Former 911 dispatcher and EMS provider looking to enter into more trade related job fields.

Experienced with handling multiple high stress situations simultaneously, with efficiency and accuracy, while remaining calm and focused.

Capable of multitasking and providing assistance to coworkers while identifying and troubleshooting problems that arise.

Extremely alert and attentive to details that surface in the process of relaying information to appropriate personnel. Connection and good rapport with all coworkers and customers is established.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Courier

FedEx
09.2024 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.

Emergency Communications Specialist

Johnson County Government
08.2022 - 09.2024
  • Manage multiple communication channels concurrently, maintaining a high level of situational awareness at all times.
  • Offer friendly and efficient service to citizens, by handling challenging situations and calls with ease.
  • Remain calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
  • Serve as one of the mentors/training officers to new employees, sharing knowledge and expertise to help them excel in their roles as Emergency Communications Specialists.

Server

Big Biscuit
10.2021 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables at the same time, without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

911 Dispatcher

Flathead County
05.2021 - 09.2021
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Gathered pertinent information from calling parties while adding notes and details into the CAD system for the other dispatchers to be able to read and pass to LE, Fire and EMS.
  • Remained calm and professional with all calling parties regardless of the situation at hand, along with guiding the calling parties to answer all pertinent questions to better prepare LE, Fire and EMS.

Air Communication Specialist

Benefis Health System, Mercy Flight
12.2019 - 05.2021
  • Managed all flight requests by paging flight crews and providing them with necessary patient information to ensure they had the proper equipment for the flight.
  • Tracked aircraft during missions while remaining in contact with the pilots and crews as needed to relay further information.
  • Managed flight requests from different county 911 dispatch centers, by obtaining location of emergency, type of emergency and which EMS agencies were responding.
  • Triaged multiple patient transport requests and determined if mutual aid from other state flight teams was required along with establishing contact with them if necessary.

EMT/Field Training Officer

Great Falls Emergency Services, Administration/FTO
09.2018 - 12.2020
  • Trained new employees in office policies and crew operations on the trucks.
  • Triaged patients on scene and assisted in the effective treatment of patients during transport to the hospital.
  • Established a calm and professional demeanor with the patients, coworkers and bystanders while on scene and enroute to the hospital.
  • Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered.

Education

Certified Training Officer Certification - Training Officer

APCO CTO
Olathe, KS
2023

Wilderness Emergency Medical Technician - Emergency Medicine

NOLS
Lander
05.2018

High School Diploma -

Foster Family Homeschool
Belton, MO
06.2011

Skills

  • Dependable and Responsible
  • Multitasking Abilities
  • Basic life support understanding
  • Problem Solving
  • Works Well Under Pressure
  • Teamwork and Collaboration

Accomplishments

    Recognized for the successful instructions that led to the delivery of a baby during a 911 call.

Certification

  • EMT - Emergency Medical Technician

Timeline

Courier

FedEx
09.2024 - Current

Emergency Communications Specialist

Johnson County Government
08.2022 - 09.2024

Server

Big Biscuit
10.2021 - 08.2022

911 Dispatcher

Flathead County
05.2021 - 09.2021

Air Communication Specialist

Benefis Health System, Mercy Flight
12.2019 - 05.2021

EMT/Field Training Officer

Great Falls Emergency Services, Administration/FTO
09.2018 - 12.2020

Wilderness Emergency Medical Technician - Emergency Medicine

NOLS

High School Diploma -

Foster Family Homeschool

Certified Training Officer Certification - Training Officer

APCO CTO

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