Dustin Goforth
PURLEAR,NC
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and sales revenue at Frito Lay through expert customer service and strategic sales techniques. Skilled in customer relationship building and process improvement, adept at upselling and cross-selling, significantly expanding customer base. Demonstrates exceptional interpersonal communication skills and a commitment to achieving territory growth.
Overview
11
11
years of professional experience
Work History
Sales Representative
Frito Lay
07.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Machine Operator
Interflex Group
05.2015 - 10.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Call Center Representative
Lowes Home Improvment
08.2013 - 08.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
High School Diploma -
West Wilkes High School
Millers Creek, NC11.2008
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Product and Service Sales
- Customer Retention
- Client Service
- Upselling and Cross Selling
- Process Improvement
- Strategic Planning
- Staff Training
- Territory Growth
Timeline
Sales Representative
Frito Lay
07.2022 - Current
Machine Operator
Interflex Group
05.2015 - 10.2021
Call Center Representative
Lowes Home Improvment
08.2013 - 08.2014
High School Diploma -
West Wilkes High School
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