Dustin Granby
Newton,IL
Summary
Adept at operations management and fostering strong customer relationships, I significantly enhanced customer satisfaction at Parklanes Bowling Center by streamlining processes and effectively addressing concerns. My background in personnel management and a dependable work ethic have consistently driven business success and team development across roles.
Overview
28
28
years of professional experience
Work History
Owner/operator
Parklanes Bowling Center Restaurant, and Lounge
Newton, IL
11.2014 - 01.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Lift Truck Operator
Wal Mart Distribution Center 6021
Olney, IL
03.1997 - 10.2014
- Reduced product damages by carefully maneuvering lift trucks in tight spaces and congested areas.
- Assisted in inventory management, conducting regular stock checks using the lift truck to access high shelves.
Delivery Driver
Bekins Moving And Storage
Effingham, IL
02.1995 - 03.1997
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Education
None - Business
Olney Central College
Olney, ILHigh School Diploma - Business
Newton Community High School
Newton, IL1992
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Personnel Management
- Staffing
- Payroll Processing
- Relationship Management
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
Timeline
Owner/operator
Parklanes Bowling Center Restaurant, and Lounge
11.2014 - 01.2023
Lift Truck Operator
Wal Mart Distribution Center 6021
03.1997 - 10.2014
Delivery Driver
Bekins Moving And Storage
02.1995 - 03.1997
None - Business
Olney Central College
High School Diploma - Business
Newton Community High School