Dustin Holden
Dana Point ,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Fleet Operations
Barkbus Mobile Grooming
2021.07 - Current
- Oversaw the operation and growth of the fleet from 3 to over 90 vehicles
- Optimized efficiency and performance of vehicle utilization
- Enhanced company-wide communication by establishing clear protocols for reporting incidents or issues related to the fleet operations.
- Managed the repair of over 80 vehicles, ensuring timely completion and minimal downtime for fleet operations.
- Evaluated emerging technologies for potential integration into existing systems, enhancing overall fleet operations as a result.
- Ensured compliance with local, state, and federal regulations pertaining to fleet operations and safety standards.
- Streamlined fleet operations by implementing efficient administrative processes and procedures.
- Coordinated and managed various projects involving subcontractors and contract workers, ensuring timely and quality delivery
- Led the onboarding, and training of new employees regarding vehicle safety and standard operating procedures
Groomer Operations Manager
Barkbus Mobile Grooming
2020.12 - 2021.07
- Ensured adherence to company policies and grooming standards
- Managed and motivated employees to be productive and engaged in work.
- Achieved significant advancements in people management and employee development, fostering a positive work environment
- Oversaw daily grooming operations, ensuring efficiency and high standards of service
- Ensured excellent customer service by addressing client concerns, managing bookings, and ensuring customer satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
IT Specialist/ Pasture Irrigation and Maintenance Manager
Apricot Lane Farms
2019.07 - 2020.12
- Maintain all computer systems and equipment across 214-acre farm
- Created streamline communication across all departments by implementing the use of hand-held devices and radios to encourage real-time communication
- Directly managed 8 infrastructure team members
- Responsible for complex irrigation systems and automation for 48 acres of pastures
- Created and coordinated various projects with subcontractors and contract workers
- Significant people management and people development achievements.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
Independent IT Contractor
Paddle 8
2017.11 - 2019.05
- Set up and maintained temporary computer networks for specific events throughout Los Angeles
- Installation and removal of up to 24 mounted technologies in Art Galleries
- Imaging computers and tablets with necessary company images and applications
- Maintaining incredibly high visual standards for all technology in use during events.
Genius
Apple Inc.
2012.12 - 2019.05
- Facilitated employee onboarding with all new hire and seasonal associates
- Managed complex customer interactions while providing a memorable customer experience
- Coordinated and taught training workshops on consumer, enterprise, and pro-level applications
- Selected by District Manager to conduct training courses at Apple Headquarters in Cupertino, CA
- Troubleshoot and repair all issues within the Apple Ecosystem
- Facilitate hardware repairs on Apple products
- Maintaining a cohesive understanding of issues with the customer
- Multitasking multiple issues and clients while maintaining brand standards.
Education
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA06.2007
Skills
- Fleet Operations Coordination
- Fleet Management Optimization
- Customer Service
- Active Listening
- Problem-solving abilities
- Teamwork and Collaboration
- Market Research
- Relationship Building
- Product Knowledge
- Account Management
- Goals and performance
- Data-driven decision-making
Skillscertifications
Microsoft Office (Word, Excel, PowerPoint, Outlook), Pages, Numbers, Keynote, iMovie, GarageBand, iPhoto, Final Cut Pro X, Azure, SaleForces, Google Analytics, Zapier
Timeline
Fleet Operations
Barkbus Mobile Grooming
2021.07 - Current
Groomer Operations Manager
Barkbus Mobile Grooming
2020.12 - 2021.07
IT Specialist/ Pasture Irrigation and Maintenance Manager
Apricot Lane Farms
2019.07 - 2020.12
Independent IT Contractor
Paddle 8
2017.11 - 2019.05
Genius
Apple Inc.
2012.12 - 2019.05
High School Diploma -
Adolfo Camarillo High School
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