Dustin Holland
Yukon,OK
Summary
Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation, and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Stocker
Walmart
Oklahoma City, OK
09.2022 - 01.2023
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Lifted materials of varied weights on regular basis.
- Palletized merchandise for easy movement to sales floor locations.
- Provided customer service by answering questions about product location, price and availability.
- Operated forklift and pallet jack to transport heavy loads.
FedEx Ground Package Handler
Oklahoma City, OK
01.2022 - 09.2022
- Followed safety protocols when operating machinery and equipment.
- Sorted packages according to destination, size, weight, and content.
- Assisted in loading delivery trucks with prepared packages.
- Assisted other team members as needed with unloading and loading duties.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Made sure that all shipments were loaded properly in accordance with established guidelines.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Maintained a clean and safe working environment by adhering to company policies and regulations.
- Reported any damaged items found during sorting process immediately.
- Resolved conveyor system issues by clearing jams and blockages.
- Operated electric tow motor to pick up and deliver packages and containers to production line.
- Loaded and unloaded trucks with heavy packages using a hand-truck or cart.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Store lead clerk
WinCo Foods
Oklahoma City, OK
03.2018 - 08.2021
- Collaborated with others to discuss new opportunities.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained schedule of class assignments to meet deadlines.
- Tracked store inventories and ordered new materials to prevent shortages.
- Developed strategies to increase sales and improve efficiency of store processes.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Assisted in hiring and training new employees.
- Served as a role model for other employees by demonstrating superior work ethic.
- Computed purchases and received and processed cash or credit payment.
- Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained records related to sales for store management.
- Supervised team members on their assigned tasks throughout the day.
- Worked closely with vendors to ensure quality products were delivered on time.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
- Increased sales by optimizing in-store promotional strategies.
- Implemented security measures to prevent store theft and trespassing.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Addressed any employee issues or concerns in a timely manner.
- Managed staff scheduling for optimal coverage during peak hours.
- Created successful plans to maximize profits and reduce loss.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Regularly communicated with upper management regarding operational matters affecting the business.
- Contributed to merchandising ideas at team meetings to increase sales.
- Implemented strategies to reduce shrinkage rates within the store.
- Placed special orders or called other stores to find desired items.
- Resolved customer complaints in a timely manner.
- Helped each team increase business with improved approaches to planning and product line management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized promotional displays and merchandise shelves according to company standards.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Organized store by returning merchandise to proper areas and restocked displays.
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Adhered to safety regulations when operating equipment or handling hazardous materials.
- Performed daily audits of the store's physical condition, cleanliness, product placement, pricing accuracy.
- Analyzed sales data to identify trends in order to optimize stock levels accordingly.
- Supervised work of cashiers, training new team members and monitoring performance.
- Coordinated restocks to keep retail displays organized and full for customers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Dealt with customer complaints and rectified product and service issues.
HTST Operator
HILAND DAIRY
Norman, OK
01.2015 - 01.2018
- Inspected finished products to verify conformity to quality standards.
- Measured and weighed items to meet quality standards and prevent waste.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Documented daily production results accurately and completely.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Met deadlines for completion of assigned tasks efficiently and effectively.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Reported any discrepancies or abnormalities in the production process immediately to supervisor.
- Checked control panel and gauges during equipment operation.
- Handled various mechanical and technical machinery during manufacturing process.
- Maintained production and quality documentation.
- Assessed and corrected jams in equipment.
- Adjusted feed rates and machine speeds as required during operation.
- Learned and followed safety and emergency procedures.
- Checked product quality against specified standards at each stage of production process.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Ensured that all materials used were up to standard and free from defects.
- Produced quality products by palletizing, packaging and assembling finished items.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Set up and operated production machinery according to specific standards and protocols of company.
- Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
- Conducted regular inspections of machinery to identify any potential issues or malfunctions.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Monitored product flow through feed conveyor.
- Rotated among various workstations, performing work necessary to meet production needs.
- Loaded raw materials into hoppers or other feeding devices prior to processing.
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Completed day-to-day duties accurately and efficiently.
- Documented batch information on log sheet.
- Collected samples from centrifuge runs for further analysis by laboratory personnel.
- Documented all activities related to the operation of the centrifuge in log books or other systems.
- Performed routine maintenance on centrifuge equipment such as cleaning and lubricating parts.
- Maintained daily log books and submitted daily reports detailing site activities and findings for internal records and regulatory submissions.
- Measured batch pH levels during fermentation.
- Participated in regular meetings with supervisors to discuss performance goals and objectives.
- Saved collected water and washed product lines and vessels to maintain adequate housekeeping.
- Communicated with laboratory personnel regarding any changes or modifications needed for future runs.
- Examined centrifuge components for proper operation and alignment.
- Calibrated centrifuges to ensure accuracy of results.
- Prepared solutions for use with the centrifuge in accordance with established protocols.
- Conducted tests on finished products in order to verify quality standards were met.
- Collected, tested, and submitted samples according to quality control standards.
- Operated centrifuges according to established safety protocols.
- Loaded samples into centrifuges and set parameters according to job requirements.
- Inspected, troubleshot and calibrated equipment to achieve optimal performance.
- Collected readings on status, temperature, flow rate and other points for documentation.
- Adhered strictly to safety procedures when handling hazardous materials within the lab environment.
- Turned valves and moved controls to admit, drain and separate materials.
- Monitored material flow and temperature or pressure gauges to verify optimal processing conditions.
- Adjusted speed, temperature, and other settings as needed during operations.
- Assisted with troubleshooting problems encountered during operation of the machine.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Directional Driller/foreman
B&H Construction
Goldsby, OK
01.2007 - 01.2014
- Collaborated with engineers in order to design specialized tools needed for specific jobs or projects.
- Observed pressure gauge and moved throttles and levers to control speed of rotary tables and regulate pressure of tools at bottoms of boreholes.
- Supervised a team of employees in the assembly, operation, maintenance, and repair of directional drilling rigs.
- Communicated effectively with supervisors and colleagues about progress on projects or tasks assigned.
- Provided quotations, managed equipment and supervised project components.
- Supervised rig commissioning and rig drilling operations.
- Trained crews on drill work procedures and safety.
- Maintained records on all aspects of drilling operations including depth logs and mud systems.
- Adhered to corporate and job site safety procedures to protect personnel and equipment.
- Provided technical advice regarding problems encountered during directional drilling operations.
- Maintained efficient list of all directional tools and performed surveys on associated equipment.
- Connected sections of drill pipe using hand tools and powered wrenches and tongs.
- Utilized metal detectors to locate and recover lost or broken bits, casings and drill pipes from wells.
- Observed standard operating procedures when performing any maintenance task on directional drills or related equipment.
- Designed protocols for rig moving operations with focus on minimizing accident risks and equipment downtime.
- Prepared timely and accurate logs and field reports to help management make accurate decisions about ongoing operations.
- Participated in risk assessments prior to commencing work activities in order to identify potential hazards or risks.
- Operated and stabilized machines and drills.
- Adhered strictly to all applicable laws and regulations governing the use of heavy machinery in oilfield environments.
- Selected and attached drill bits and drill rods to add extra rods as hole depths increase.
- Operated controls to stabilize machines and position and align drills.
- Inspected equipment for safety and functionality and completed regular maintenance.
- Drilled or bore holes in rock for blasting, grouting and anchoring.
- Maintained company assets and locations and verified adequacy of supplies and equipment.
- Ensured proper maintenance of all equipment used in directional drilling projects.
- Identified opportunities for improvement in existing operational processes or procedures.
- Supervised all day drilling operations and provided troubleshooting expertise.
- Maintained adequate quantities of supplies and spare parts for drilling operations.
- Inspected rig sites before beginning work to ensure compliance with safety regulations.
- Established procedures for safe handling of hazardous materials at rig sites.
- Collaborated with others to discuss new opportunities.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Education
Some college in Business -
01.2021
Some college in Business -
05.2009
Some college in Industrial & Organizational Psychology -
12.2008
College in Business -
Skills
- Forklift
- Inventory control
- Warehouse experience
- Sales
- Merchandising
- Communication skills
- Pallet jack
- Security Monitoring
- Equipment Operation
- Loss Prevention
- Merchandise Rotation
- Customer Service
- Merchandise Stocking
- Stock Rotation
- Price Checking
- Product Displays
- Money Handling
- Complex Problem-Solving
- Inventory Reporting
- Supply Restocking
- Positive Attitude
- Equipment Monitoring
- Energetic and Outgoing
- Clear Communication
- Equipment Cleaning
- Storage Management
- Customer Assistance
- Proficient With Planograms and Schematics
- Truck Unloading
- POS Systems
- Safe Lifting Procedures
- Pallet Jack Operation
- FIFO Stocking
- Heavy Lifting
- Cleaning Procedures
- Warehouse Safety
- Punctual and Reliable
- Flexible Schedule
- Forklift Operation
- Paperwork Completion
- Customer Relationships
- Willing to Learn
Timeline
Stocker - Walmart
09.2022 - 01.2023
FedEx Ground Package Handler -
01.2022 - 09.2022
Store lead clerk - WinCo Foods
03.2018 - 08.2021
HTST Operator - HILAND DAIRY
01.2015 - 01.2018
Directional Driller/foreman - B&H Construction
01.2007 - 01.2014
Umpqua Community College - Some college in Business,
East Central University - Some college in Business,
University of Oklahoma - Some college in Industrial & Organizational Psychology,
Oklahoma City Community College - College in Business,