Dustin Horn
St. Petersburg,FL
Summary
Accomplished Manager/Server/Bartender with over 10 years of experience in the food and hospitality industry, prioritizes enhancing operational efficiency and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in staff development and expense tracking, leadership ensures optimal performance and profitability.
Offering background in customer service and sales combined with desire to learn and grow in insurance sector. Brings excellent communication skills and ability to quickly understand and explain complex information. Ready to use and develop problem-solving and interpersonal skills in [Desired Position] role.
Overview
13
13
years of professional experience
Work History
Health /Life Insurance Broker
Best Insurance Group
10.2024 - Current
- Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
- Collaborated with financial planners to create comprehensive strategies that included life insurance as an essential component for clients'' financial security.
- Implemented time-saving organizational systems for managing client files and tracking policy renewals, increasing efficiency in daily operations.
- Collaborated with estate planning attorneys and accountants to develop custom-tailored solutions that addressed clients'' unique legacy-planning objectives.
Manager/Server/Bartender
Kitchen in the Desert
04.2021 - 06.2024
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu appearance.
- Carefully interviewed, selected, trained, and supervised staff.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Personally handled phone call and email traffic for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Streamlined communication operations for increased efficiency by personally handling phone calls outside of business hours, email administration, and walk-in clients.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Caterer/Server
Frontline Restaurant/Officers Club
07.2018 - 09.2022
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Adhered to corporate operation standards and regularly checked in with management for evaluations, feedback and improvements.
- Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
- Trained new catering staff members on company policies, procedures, and best practices to maintain consistent service quality across all events.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Monitored food production to verify quality and consistency.
Barista/Server
Marilou's
12.2016 - 04.2017
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Held manager-like responsibilities such as: inventory of food/alcohol, ministered the opening and closing of restaurant, retrieved inventory from private suppliers at other locations, managed the state of the restaurant and its health code, and adopted responsibility of multiple roles when required.
Bartender/Server/Catering Assistant
29 Palms Inn
02.2012 - 08.2016
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
No Degree - Business Administration
Copper Mountain College
Joshua Tree, CAHigh School Diploma -
Twentynine Palms High School
06.2011
Skills
- Business Administration
- Staff Development
- Operations Management
- Expense Tracking/Budget Control
- Technical Proficiency
- Customer Relationship Management
- Professional Customer Service Training
- Goal-oriented mindset
- Complex Problem-solving
- Strong work ethic
- Strong multitasking
Personal Information
Title:
Timeline
Health /Life Insurance Broker
Best Insurance Group
10.2024 - Current
Manager/Server/Bartender
Kitchen in the Desert
04.2021 - 06.2024
Caterer/Server
Frontline Restaurant/Officers Club
07.2018 - 09.2022
Barista/Server
Marilou's
12.2016 - 04.2017
Bartender/Server/Catering Assistant
29 Palms Inn
02.2012 - 08.2016
No Degree - Business Administration
Copper Mountain College
High School Diploma -
Twentynine Palms High School
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