Dustin Hutchinson
Cleveland
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Busser
The Music Box Supper Club
Cleveland, OH
02.2024 - 07.2026
- Assisted servers by promptly clearing tables and resetting for next guests.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Trained new bussers on proper cleaning techniques and service protocols.
Banquet Captain
The Music Box Supper Club
Cleveland, OH
02.2024 - 07.2026
- Directed banquet operations to ensure seamless event execution and exceptional guest experiences.
- Trained and supervised staff in service standards, enhancing team performance and efficiency.
- Collaborated with kitchen staff to coordinate menu details, ensuring timely food service delivery.
- Implemented best practices for inventory management, minimizing waste and optimizing resource use.
- Resolved guest concerns promptly, maintaining high satisfaction levels throughout events.
Corporate Event Planner
The Music Box Supper Club
Cleveland, OH
02.2024 - 07.2026
- Coordinated logistics for corporate events, ensuring seamless execution and attendee satisfaction.
- Developed event timelines and schedules, aligning with client expectations and venue capabilities.
- Oversaw on-site event management, troubleshooting issues to maintain smooth operations during events.
- Designed comprehensive event plans that incorporated branding elements and thematic concepts for clients.
- Mentored junior staff in event planning processes, enhancing team performance and knowledge retention.
Restaurant Supervisor
The Music Box Supper Club
Cleveland, OH
02.2024 - 07.2026
- Supervised daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Implemented efficient workflows to optimize food and beverage service during peak hours.
- Trained and mentored staff on service standards and operational procedures.
- Coordinated with kitchen staff to streamline menu offerings based on customer feedback.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
Server
The Music Box Supper Club
Cleveland, OH
02.2024 - 07.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and timely service.
- Trained new staff on menu items, service protocols, and operational procedures.
- Handled cash transactions and maintained accurate financial records for daily sales.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
Operations Manager /Co-Founder
TOV Logistics
Cleveland, OH
10.2020 - 10.2023
- Led cross-functional teams to improve supply chain processes and delivery timelines.
- Streamlined logistics operations to enhance efficiency and reduce costs.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Developed training programs to elevate staff performance and operational knowledge.
- Established safety protocols to ensure compliance and enhance workplace safety culture.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations Manager
Gateway Warehouses Inc.
Cleveland, OH
10.2009 - 10.2020
- Manage day to day warehouse operations to include shipping/receiving, picking/packing, loading/unloading trucks and billing.
- Utilize Microsoft Access to create, track and maintain customer invoices and warehouse inventory. Recording quantities, unit weight, package type, pieces for pallet, product description and lot number.
- Conduct annual inventory control reviews ensuring accuracy.
- Monitored processes and identified opportunities to enhance quality and productivity.
- Performed human resource functions including recruiting, interviewing, hiring, training, and managing disciplinary actions.
- Train warehouse associates on a variety of functions tailored to each customer’s specific requirements and requests.
- Oversee warehouse associates, managing and motivating the team in execution of Key Performance Indicators (KPI).
- Served as customer service representative, managing inquiries and providing support. Tasks included data entry, scheduling deliveries and pickups, invoicing, billing and interacting with customers.
- Food Defense Coordinator for all three locations. Held monthly meetings with associates from all locations to deliver food safety training and ensure associates are following food safety policies and procedures.
- Participated in regulatory audits by the Food and Drug Administration and the Department of Agriculture to ensure compliance.
- Assumed role of warehouse associate during employee absences.
- Obtained Hazmat certification, followed and ensured associates are following safety protocol for hazardous chemicals.
Petroleum Supply Specialist
US Army
Fort Stewart, GA
05.2006 - 10.2009
- Supervised fuel reception, storage, and shipping to ensure compliance with safety and quality standards.
- Inspected equipment and performed repairs and scheduled maintenance to maintain operational readiness.
- Collected product samples for analysis and standardized testing to ensure quality control.
Warehouse Associate
Gateway Warehouses Inc.
Cleveland, OH
06.2004 - 05.2006
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Coordinated product staging for seamless transfer between receiving, storage, and shipping locations.
- Maintained clean work areas and removed obstacles to ensure organization and safety.
Education
High School Diploma -
Life Skill Center
Cleveland, OHEmergency Medical Technology - undefined
Lakeland Community College
Willoughby, OH03-2011
Skills
- Customer relations skills
- Inventory management
- Strong work ethic
- Customer service
- Guest engagement
- Table service
- Proficient in warehouse management systems
- Effective staff management
- Certified forklift operator
- Safety and compliance
Certification
- Preventative Controls Qualified Individual (PCQI)
- Food Defense Coordinator
- Hazard Analysis Risk Based Preventative Controls (HARPC)
- American Institute for Baking (AIB) Certificate of compliance for Good Manufacturing Practices (GMP) audits
- Basic Lift Truck Operator Certificate (ICE Cushion Sit Down, Electric Rider Sit Down, Side Shifter & Fork Positioner, Motorized Hand Walkie)
Timeline
Busser
The Music Box Supper Club
02.2024 - 07.2026
Banquet Captain
The Music Box Supper Club
02.2024 - 07.2026
Corporate Event Planner
The Music Box Supper Club
02.2024 - 07.2026
Restaurant Supervisor
The Music Box Supper Club
02.2024 - 07.2026
Server
The Music Box Supper Club
02.2024 - 07.2026
Operations Manager /Co-Founder
TOV Logistics
10.2020 - 10.2023
Operations Manager
Gateway Warehouses Inc.
10.2009 - 10.2020
Petroleum Supply Specialist
US Army
05.2006 - 10.2009
Warehouse Associate
Gateway Warehouses Inc.
06.2004 - 05.2006
Emergency Medical Technology - undefined
Lakeland Community College
High School Diploma -
Life Skill Center