Dustin Jefferson
Novi
Summary
Dynamic professional with hands-on experience in customer service and a proven ability to navigate challenges effectively. Strong problem-solving skills and a proactive approach to new tasks foster adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions that advance organizational goals while maintaining composure in fast-paced environments. Currently transitioning into CAD drafting with a keen interest in civil engineering and actively pursuing a CAD degree to enhance technical expertise.
Overview
10
10
years of professional experience
Work History
Sales Associate
Zerbo's Market
Commerce, MI
10.2024 - Current
- Managed daily sales transactions and maintained accurate cash register operations.
- Assisted customers in product selection, enhancing their shopping experience and satisfaction.
- Trained new staff on sales techniques and store policies to ensure consistent service quality.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
Store Manager
Play It Again Sports Livonia
Livonia, MI
09.2024 - Current
- Oversaw visual merchandising initiatives, ensuring alignment with brand standards and maximizing product visibility.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Exclusive Brands
Grand Rapids, MI
12.2019 - 08.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
Server
Aventura
Ann Arbor, Michigan
05.2016 - 02.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Bartender
Aventura
Ann Arbor
05.2016 - 02.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Planned and coordinated special events to boost customer numbers and profits.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
Associate of Applied Science - Hospitality Administration And Management
Washtenaw Community College
Ann Arbor, MI2015
Associate of Applied Science - CAD
Schoolcraft College
Livonia, MI05-2027
Associate of Applied Science - Engineering Technology
Schoolcraft College
Livonia, MI05-2027
Skills
- Retail Inventory Management
- Loss Prevention
- Payroll Management
- Employee Training
- Revenue Generation
- Customer Service Management
- Store Merchandising
- POS Systems
- Supply Ordering
- Mathematical Aptitude
- Outstanding communication skills
- Team Leadership
- Order Management
- Multitasking and Organization
- Staff Supervision
- Product Merchandising
- Customer Service
- AutoCAD knowledge
Timeline
Sales Associate
Zerbo's Market
10.2024 - Current
Store Manager
Play It Again Sports Livonia
09.2024 - Current
Store Manager
Exclusive Brands
12.2019 - 08.2024
Server
Aventura
05.2016 - 02.2020
Bartender
Aventura
05.2016 - 02.2020
Associate of Applied Science - Hospitality Administration And Management
Washtenaw Community College
Associate of Applied Science - CAD
Schoolcraft College
Associate of Applied Science - Engineering Technology
Schoolcraft College