DUSTIN JOHNSON
Lexington,KY
Summary
Seasoned professional experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Proliferation Marketing
Lexington, KY
08.2021 - 01.2023
- Promoted free programs, such as Affordable Connectivity Act, to qualified prospects within KY and other residing states
- Used multitudes of marketing strategies, such as door-to-door, to increase sales
- Kept in touch with clients on regular basis to assess overall satisfaction, resolve complaints, and promote new services to retain customer rapport.
Customer Service Representative
Concentrix
Remote
01.2021 - 03.2021
- Assisted customers with issues regarding Apple devices, such as: technical support, billing issues, and account support
- Provided superior customer experience with every client in a quiet and remote setting
- Educated customers about promotions to increase sales.
Customer Service Agent
Conduent
Remote
11.2019 - 12.2020
- Worked with beneficiaries regarding claims and billing
- Our department was contracted with KY government assistedprograms such as: EBT, WIC, and UI
- Provided PI and other account information while following HIPAA and company guidelines
- Consistently met or exceeded speed, accuracy, and volume goals.
Assistant
Info Publishing and Printing
London, KY
05.2017 - 11.2019
- Assisted with work scheduling and partner communication
- Created accurate office files, updated spreadsheets, and presented ideas for up-selling
- Work at the front desk
- Answered multi-line phones, routed calls and messages, and greeted visitors as part of my general office duties.
Education
High School Diploma -
South Laurel High School
London05.2017
Skills
- Sales Training
- Sales Expertise
- Product Promotion
- Social Perceptiveness
- Data Analytics
- CRM software
- Market Research
- Database Management
- CRM software
- Microsoft & IOS
Certification
- CBAP - Certified Business Analysis Professional
- Data Analytics, Coursera
Timeline
Sales Associate
Proliferation Marketing
08.2021 - 01.2023
Customer Service Representative
Concentrix
01.2021 - 03.2021
Customer Service Agent
Conduent
11.2019 - 12.2020
Assistant
Info Publishing and Printing
05.2017 - 11.2019
High School Diploma -
South Laurel High School