DUSTIN JOHNSON
Lexington,KY
Summary
Business Data Analyst with 7 years of experience in customer service, digital marketing, and sales. Demonstrates strong adaptability, time management, and analytical skills, with a proven track record of increasing client satisfaction and sales. Proficient in SEM, SEO, Excel, and Microsoft Office, aiming to leverage expertise for impactful data-driven decision-making.
Overview
7
7
years of professional experience
Work History
Commercial Insurance Broker
Tivly Remote
03.2023 - Current
- Explained detailed policy concepts in easy-to-understand terms
- Offered detailed information about products and binding coverage to increase sales by 10%.
- Collaborated with colleagues to address complex client requirements and deliver comprehensive insurance packages
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of client service delivery
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Explained detailed policy concepts in easy-to-understand terms.
Outside Sales Representative
Proliferation Marketing
04.2021 - 03.2023
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
- Established new accounts through cold calling and personal visits to potential customers
- Negotiated terms and contracts with clients to maintain profitable sales
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Apple Specialist
Apple
01.2021 - 04.2021
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products
- Streamlined store operations by efficiently managing inventory and maintaining optimal stock levels
- Boosted sales performance through the effective demonstration of product features and benefits
- Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
Customer Service Lead
Conduent Remote
11.2019 - 12.2020
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
- Resolved customer service issues using company processes and policies and provided updates to customers
- Assisted supervisor/manager with complaints and issues during times of department short staffing.
Administrative Assistant
Info Publishing & Printing
05.2017 - 11.2019
- Greeted and assisted visitors, providing a welcoming and professional environment
- Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings.
Education
BBA - Business Administration And Management
University of Phoenix
Remote03.2027
Certification of Data Analytics -
Coursera
Remote12.2023
HS Diploma -
South Laurel High School
London, KY12.2017
Skills
- Customer Service
- Sales
- Business Planning
- Account Management
- Lead Development
- Team Collaboration
- SQL and Databases
- SEM strategy development
- Microsoft Excel
- Digital Marketing
Timeline
Commercial Insurance Broker
Tivly Remote
03.2023 - Current
Outside Sales Representative
Proliferation Marketing
04.2021 - 03.2023
Apple Specialist
Apple
01.2021 - 04.2021
Customer Service Lead
Conduent Remote
11.2019 - 12.2020
Administrative Assistant
Info Publishing & Printing
05.2017 - 11.2019
BBA - Business Administration And Management
University of Phoenix
Certification of Data Analytics -
Coursera
HS Diploma -
South Laurel High School
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