Dustin Kerwin
Sheboygan,WI
Summary
A hardworking and motivated individual who will get the job done regardless of any circumstances. Excellent listener who will not stop until all tasks and goals are completed. Positive mindset at all times with great communication skills. Willing to accept any change and adapt to different conditions. Talented and open-minded, prepared for any challenge.
Overview
7
7
years of professional experience
Work History
Manager
Vip Nails
Sheboygan, WI
03.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bellman
Kohler Co.
Kohler, WI
05.2023 - 09.2024
- Provided directions and information about the hotel, local attractions, and available services.
- Greeted guests upon arrival and assisted with luggage.
- Ensured all guest requests were handled promptly and efficiently.
- Answered inquiries regarding hotel services, facilities, events, and hours of operation.
- Stored luggage for arriving and departing guests in accordance with established safety standards.
- Adhered to safety protocols at all times while on duty.
- Responded to guest concerns and requests and quickly handled issues.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Picked up and dropped off heavy laundry bags for guests.
- Utilized portable equipment to take luggage from guests and transport bags to hotel rooms.
Customer Service
Kwik Trip
Sheboygan Falls, WI
08.2020 - 05.2023
- Handled escalated customer service issues efficiently and effectively.
- Reviewed customer service inquiries and responded accordingly.
- Established membership loyalty, executing flawless customer service management.
- Provided customer service support in a professional manner.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Cashier
Dairy Queen Grill & Chill
Sheboygan Falls, WI
03.2018 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Inspected equipment regularly to identify potential issues or repairs needed.
- Calibrated machines daily to meet safety requirements and maximize efficiency.
- Followed strict health and safety guidelines when handling food products.
- Cleaned, sanitized, and maintained work areas according to established protocols.
- Contributed to positive work environment for all staff members through active listening and effective communication.
Education
High School Diploma -
Sheboygan Falls High School
Sheboygan Falls, WI06-2022
Skills
- Financial Management
- Time Management
- Cross-Functional Teamwork
- Complex Problem-Solving
- Positive communication skills
- Accountability and Work Ethic
- Creative Mindset
Timeline
Manager
Vip Nails
03.2024 - Current
Bellman
Kohler Co.
05.2023 - 09.2024
Customer Service
Kwik Trip
08.2020 - 05.2023
Cashier
Dairy Queen Grill & Chill
03.2018 - 08.2020
High School Diploma -
Sheboygan Falls High School
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