Dustin Lovell
Knoxville,AR
Summary
Results-driven transportation and operations professional with experience in fleet coordination, dispatch operations, customer service, and data analysis in fast-paced environments. Proven ability to manage logistics, maintain compliance, communicate effectively with drivers and customers, and solve operational issues while maintaining accuracy and efficiency. Strong analytical, organizational, and technical skills supported by experience in transportation systems, recordkeeping, and independent decision-making under pressure.
Overview
10
10
years of professional experience
Work History
Independent Trader
Self-Employed
Knoxville, AR
04.2020 - Current
- Research and analyze market trends, news, and economic data
- Monitor stock, forex, cryptocurrency, or commodity markets daily
- Develop and follow trading strategies
- Buy and sell financial assets to generate profit
- Manage risk and setting limits on losses
- Maintain accurate financial and tax records
- Use trading software and online platforms
- Stay informed about financial regulations and market changes
- Manage business expenses and budgeting independently
- Manage independent decisions under pressure and within deadlines
- Network with financial professionals and learn new trading techniques
- Evaluate past trades to improve future performance
- Maintain discipline, organization, and time management skills
- Use spreadsheets and charts to track profits, losses, and investment performance
- Keep detailed records and used data to make informed decisions and improve performance
Transportation & Driver Coordinator
Marten Transport
Clarksville, AR
06.2022 - 07.2025
- Communicated to drivers including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information
- Responsible for assisting and/or managing of part/all of a fleet including, but not limited to effective management for optimum performance in the following categories:
- On-time pickup and delivery performance
- Out of Route Miles
- Hours of Service Compliance
- Driver Availability
- Accommodation of special routing needs
- Cost Control
- Ensured that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch
- Kept daily account of all assigned trucks and drivers
- Recorded details and directions on all loads booked for the assigned area
- Supervised and monitored trailer pools in the respected market
- Acted as a substitute for the customer service manager in a seamless and transparent manner to customers
- Promptly and logically secured loading and/or unloading appointments
- Communicated problems encountered to the regional manager or customer service manager
- Aggressively pursued and expanded knowledge of other positions and functions in an effort to broaden my ability and scope as related to my career development
- Maintained and monitored the service levels provided to Marten's customers as required and outlined by our sales and marketing department
- Performed routine solicitations of customer base, by telephone or email
Trainer and Customer Service Representative
H&R Block
Remote
06.2021 - 06.2022
- Trained employees on internal software systems, data entry workflows, and client-service procedures to ensure accurate and efficient operations.
- Used Excel and Word to track trainee performance, analyze results, and report progress to leadership
- Delivered targeted coaching based on performance data to strengthen skill gaps and improve system usage
- Partnered with leadership to improve training processes and reinforce consistent operational procedures
- Managed high call volume while performing real-time data entry and resolving client issues within internal systems
- Guided customers through complex situations using clear communication and structured problem-solving
- Maintained accuracy and professionalism in a fast-paced, detail-sensitive environment
Security / Fire Guard
Arkansas Nuclear One Outage
Russellville, AR
02.2020 - 04.2020
- Worked in a highly regulated environment requiring accurate reporting, clear communication, and strict compliance with safety procedures
- Identified hazards or equipment issues and escalated concerns promptly to control room operators
- Documented inspections and observations with precision to support safety standards
Call Center Operator
NiteLite
Clarksville, AR
08.2016 - 02.2020
- Managed phone orders, service requests, and real-time data entry while maintaining speed and accuracy
- Resolved customer issues through effective communication and problem solving
- Maintained consistent documentation and workflow accuracy across high-volume service activity
Education
Bachelor of Arts - Psychology
Arkansas Tech University
Bachelor of Arts - Rehabilitation Science
Arkansas Tech University
CompTIA A+, Network+, and Security+ - troubleshooting, networking support, and security-focused technology use
Skills
- Operations & Logistics: Fleet management, dispatch coordination, route optimization, scheduling, compliance monitoring, multitasking & time management, operational problem resolution
- Leadership & Communication: Driver relations, customer service, conflict resolution, performance coaching, maintains productivity and accuracy in demanding situations, excellent verbal and written skills, logical reasoning
- Administrative & Analytical: Recordkeeping, operational tracking, solution-oriented, attention to detail, ELD documentation management & compliance
- Systems & Platforms
- Microsoft Office (Excel, Word, Outlook)
- CRM and call-center platforms
- Logistics and dispatch systems
- Electronic Logging Devices
- Salesforce exposure
- AS400 exposure
- IT Knowledge
- Troubleshooting desktop and mobile systems
- Networking fundamentals
- Endpoint support
- Security-focused technology practices
- Operating Systems
- Windows
- MacOSi
- OS
Seeking Employment for
Transportation Coordinator
Timeline
Transportation & Driver Coordinator
Marten Transport
06.2022 - 07.2025
Trainer and Customer Service Representative
H&R Block
06.2021 - 06.2022
Independent Trader
Self-Employed
04.2020 - Current
Security / Fire Guard
Arkansas Nuclear One Outage
02.2020 - 04.2020
Call Center Operator
NiteLite
08.2016 - 02.2020
CompTIA A+, Network+, and Security+ - troubleshooting, networking support, and security-focused technology use
Bachelor of Arts - Psychology
Arkansas Tech University
Bachelor of Arts - Rehabilitation Science
Arkansas Tech University