Dustin Mangum
Raleigh,NC
Summary
Dedicated professional with a strong background as a Transportation Security Officer at the Department of Homeland Security, skilled in explosives detection and customer service. Proven ability to enhance safety protocols and train new personnel, fostering teamwork and effective communication. Committed to maintaining integrity and public safety in high-pressure environments.
Experienced with ensuring safety and security of transportation facilities and passengers. Utilizes advanced screening techniques and threat detection methods to maintain high security standards. Knowledge of regulatory compliance and emergency response procedures.
Transportation security professional with strong experience ensuring safety and compliance in high-pressure environments. Proven ability to collaborate with teams and adapt to changing needs while maintaining high standards. Skilled in threat detection, risk assessment, and emergency response. Highly reliable and results-driven, consistently achieving security objectives and enhancing operational efficiency.
Overview
24
24
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
Raleigh, NC
02.2006 - Current
- Conducted thorough screening of passengers and baggage to ensure compliance with security regulations.
- Collaborated with law enforcement agencies to enhance safety protocols at transportation facilities.
- Monitored surveillance systems for suspicious activities, promptly reporting incidents to appropriate authorities.
- Trained new officers on standard operating procedures and security measures for effective operations.
- Conducted security screenings for passengers, luggage, and cargo to ensure compliance with federal regulations.
- Utilized advanced screening technology to identify prohibited items and potential threats effectively.
- Collaborated with law enforcement and emergency response teams to enhance security protocols during incidents.
- Trained new personnel on safety procedures, equipment usage, and effective customer service practices.
- Developed detailed reports on security incidents, contributing to ongoing risk assessments and improvements.
- Hazmat Certification
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Clean Federal Background check
- Clean DHS vehicle driving record
- TSA Security Clearance for Sensitive Information
Shift Manager
Gamestop
Raleigh, NC
09.2001 - 03.2010
- Trained and mentored team members, enhancing skill development and performance.
- Managed inventory levels, optimizing stock control and minimizing waste.
- Resolved customer inquiries promptly, boosting satisfaction and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Money Management
- Expert in Product information, and able to help customers with specific questions
Education
No Degree - Philosophy
North Carolina State University
Raleigh, NC01-2004
No Degree - History
SUNY Broome Community College
Binghamton, NY01-2001
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Public safety awareness
- Passenger communication
- Explosives detection
- Baggage inspection
- Firearm handling
- Adaptation to new technology and computer systems
- Teamwork and collaboration
- Problem-solving
- Self motivation
- Interpersonal skills
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
02.2006 - Current
Shift Manager
Gamestop
09.2001 - 03.2010
No Degree - Philosophy
North Carolina State University
No Degree - History
SUNY Broome Community College
TSA Awards
2006 Role Model of Excellence
2021 Model Officer Award
10 year Recognition Award
15 year Recognition Award