Results-driven leader with strong skills in team management, project oversight, and process improvement. Proven track record of enhancing operational efficiency and customer satisfaction in retail and healthcare environments.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Fleet Farm LLC
Owatonna, MN
05.2024 - Current
Assisted in training new staff on operational procedures and customer service standards.
Managed daily inventory levels, ensuring stock availability for customers.
Collaborated with team to streamline store layout, enhancing customer shopping experience.
Coordinated scheduling of team members to optimize coverage during peak hours.
Implemented process improvements that enhanced efficiency in merchandise display operations.
Conducted regular audits of product displays to ensure compliance with company standards.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Analyzed sales data to identify trends and adjust inventory orders accordingly.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Shipping Team Leader
Hormel Foods Corp
Austin, MN
01.2023 - 05.2024
Oversaw daily shipping operations to ensure timely fulfillment of customer orders.
Trained and mentored team members on best practices for packaging and labeling.
Implemented process improvements that enhanced workflow efficiency in shipping department.
Monitored inventory levels to prevent stock shortages and optimize supply chain management.
Coordinated with logistics partners to streamline transportation and reduce delivery times.
Conducted regular safety inspections to maintain compliance with OSHA regulations.
Developed training materials for new hires, resulting in improved onboarding experience.
Increased efficiency by automating manual tasks using appropriate software solutions wherever possible.
Cultivated a safety-first culture within the team, leading to a significant reduction in workplace accidents and incidents.
Evaluated team members'' performance regularly, providing constructive feedback and coaching to drive continuous professional growth.
Coordinated cross-functional teams to ensure seamless communication and collaboration for expedited delivery schedules.
Analyzed historical data to forecast seasonal demand patterns, facilitating timely adjustments in staffing levels and resource allocation.
Improved record accuracy by conducting regular audits of shipping documentation and system entries.
Developed team training programs for new hires, ensuring smooth integration into company processes and procedures.
Promoted teamwork within the department by organizing team-building events that fostered camaraderie among employees.
Maintained compliance with all federal regulations governing the shipment of hazardous materials or controlled substances.
Implemented proactive quality control measures, reducing instances of damaged goods and returns from customers.
Managed inventory levels effectively through close coordination with purchasing teams, preventing stockouts or overstock situations.
Optimized warehouse storage, enabling quicker retrieval and dispatch of products during peak periods.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Clinic, Site Manager
Community Health Service
Rochester, MN
06.2022 - 12.2022
Oversaw daily operations, ensuring compliance with health regulations and organizational standards.
Implemented workflow improvements that enhanced service delivery efficiency across multiple sites.
Trained and mentored staff on best practices for patient engagement and care coordination.
Coordinated interdisciplinary team meetings to align strategies for community health initiatives.
Developed and enforced policies that improved safety protocols within site operations.
Analyzed performance data to identify trends and inform strategic decision-making processes.
Fostered relationships with community stakeholders to enhance service outreach and collaboration efforts.
Managed budget allocation for site resources, optimizing operational expenditures while maintaining service quality.
Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
Interviewed, hired, and trained new workers.
Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Assumed responsibility for personnel deployed to work site.
Oversaw all daily office operations and equipment maintenance.
Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
Improved client satisfaction with timely project completion through effective communication and coordination among team members.
Educator
Minnesota State College and Universities System
Austin, MN,, Rochester, MN, And Albert Lea Mn
08.2008 - 06.2022
Collaborated with parents and community stakeholders to support student success.
Built relationships and communicated with parents to provide best learning environment for children.
Established strong relationships with parents through regular communication, fostering a supportive network for student success.
Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
Utilized innovative teaching strategies to effectively engage students in learning.
Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
Enhanced student critical thinking skills through problem-based learning activities.
Engaged in continuous professional development to stay current with educational research and pedagogical strategies.
Program Director
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
Rochester, MN
08.2017 - 05.2022
Led cross-functional teams to implement innovative healthcare programs enhancing patient care quality.
Developed strategic partnerships with community organizations to expand outreach and service delivery.
Oversaw budget management, ensuring optimal allocation of resources for program initiatives.
Designed and executed training programs for staff, fostering professional development and skill enhancement.
Analyzed program performance metrics, driving continuous improvement in operational efficiency and effectiveness.
Collaborated with stakeholders to align program goals with organizational objectives and patient needs.
Facilitated regular meetings to assess project progress, address challenges, and celebrate successes among team members.
Spearheaded initiatives promoting diversity and inclusion within program offerings and workplace culture.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Recruited and trained staff and volunteers to upgrade collective team skills.
Mentored team members for professional development, resulting in increased productivity and job satisfaction.
Provided ongoing direction and leadership for program operations.
Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Collaborated closely with executive leadership to develop strategic plans for long-term growth.
Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
Monitored program performance to identify areas for improvement.
Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Developed and implemented marketing strategies to promote program awareness and participation.
Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
Established program policies and procedures to comply with regulatory requirements.
Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Developed and implemented program evaluation systems to assess program impact.
Led change management initiatives, fostering a positive organizational culture during periods of transition.
Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
Implemented best practices in project management to optimize workflow efficiencies across the organization.
Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
Communicated regularly with stakeholders, updating on progress to build support for program.
Enhanced program efficiency by streamlining processes and implementing innovative solutions.
Developed Emergency and Community Paramedic programs from ground up, laying out framework, and defining roles.
Enhanced program visibility and engagement by developing and implementing comprehensive marketing strategies.
Led cross-functional teams to achieve project milestones, ensuring timely and within-budget delivery.
Established and maintained effective working relationships with stakeholders, enhancing collaboration and support.
Educator
Mayo Clinic College of Medicine and Science
Rochester, MN
08.2014 - 05.2022
Developed engaging lesson plans aligned with curriculum standards.
Implemented innovative teaching strategies to enhance student learning outcomes.
Mentored junior educators, fostering professional growth and collaboration.
Facilitated workshops for faculty on best practices in instructional methods.
Evaluated student performance through assessments and provided constructive feedback.
Led initiatives to integrate technology into classroom instruction effectively.
Conducted research on educational trends to inform curriculum development decisions.
Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Monitored student progress and adjusted instruction to meet individual needs.
Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
Developed and implemented engaging lesson plans to keep learner attention.
Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
Paramedic
Mayo Clinic
Rochester, MN
03.2003 - 05.2017
Administered emergency medical care to patients in high-stress environments.
Collaborated with healthcare teams to ensure patient safety and optimal outcomes.
Conducted thorough assessments of patient conditions during transport to medical facilities.
Oversaw training programs for new paramedics, enhancing skills and knowledge retention.
Implemented best practices for patient care, increasing efficiency in emergency response protocols.
Developed response strategies that improved teamwork during critical incidents.
Mentored junior staff, fostering development and ensuring adherence to protocols.
Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
Education
Master of Science - Organizational Leadership
Columbia Southern University
Orange Beach, AL
03-2023
Bachelor of Science - Emergency Medical Services Administration
Columbia Southern University
Orange Beach, AL
08-2018
Associate of Science - Business Administration
Columbia Southern University
Orange Beach, AL
07-2016
Skills
Decision-making
Team leadership
Customer service
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Conflict resolution
Operations management
Recruiting and interviewing
Retail operations management
Strategic planning
Orientation and training
Employee performance evaluations
Project management abilities
Project management
Business administration
Business development
Succession planning
Strategic thinking
Verbal and written communication
Accomplishments
Collaborated with team of seven in the development of the Mayo Clinic College of Continuous Professional Development, Community Paramedic Program. Delivered on a national scale.
Documented and resolved unconscious bias in student admission process which led to creation and implementation of an objective interview process.
Achieved the Academic Rank of Associate Professor through effectively conducting successful classroom actives, research/publications and contributing innovation to the academic world.
Timeline
Assistant Manager
Fleet Farm LLC
05.2024 - Current
Shipping Team Leader
Hormel Foods Corp
01.2023 - 05.2024
Clinic, Site Manager
Community Health Service
06.2022 - 12.2022
Program Director
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
08.2017 - 05.2022
Educator
Mayo Clinic College of Medicine and Science
08.2014 - 05.2022
Educator
Minnesota State College and Universities System
08.2008 - 06.2022
Paramedic
Mayo Clinic
03.2003 - 05.2017
Master of Science - Organizational Leadership
Columbia Southern University
Bachelor of Science - Emergency Medical Services Administration