Dustin Napier
250 Serenity Creek Ranch Road, London,Kentucky
Summary
Results-driven Information Systems Administrator with strong skills in User Account Management, Network Troubleshooting, and Active Directory Administration. Experience in configuring network settings and developing technical documentation. Proven ability to provide remote support and resolve complex IT issues, ensuring optimal performance and data protection.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Systems Administrator
Jackson WareWashing Systems
Gray, Kentucky
08.2025 - Current
- Configured network settings and security protocols for data protection.
- Provided technical support to staff, resolving hardware and software issues.
- Developed documentation for processes and troubleshooting guides for reference.
- Managed server hardware and software resources, including operating systems, network protocols, security updates, patches, and service packs.
- Performed regular audits of IT assets including computers, printers and mobile devices.
- Configured firewalls for secure access to the internal network from external sources.
- Resolved incidents reported by users regarding system availability or functionality issues.
- Developed, implemented, and maintained systems infrastructure to ensure optimal performance of applications.
- Performed daily maintenance tasks such as backups, disk space monitoring, user account management and system log reviews.
- Provided technical support for users in troubleshooting system problems related to hardware and software issues.
Information Systems Administrator
CompBlue
London, KY
08.2024 - 08.2025
- Managed server maintenance and upgrades to ensure optimal performance.
- Configured network settings and security protocols for data protection.
- Provided technical support to staff, resolving hardware and software issues.
- Monitored system performance and conducted routine backups for data integrity.
- Evaluated vendor proposals for hardware and software procurement decisions.
- Coordinated with vendors on purchase orders and license renewals as needed.
- Performed regular audits of IT assets including computers, printers and mobile devices.
- Implemented disaster recovery plans in order to minimize downtime in case of a major incident.
- Configured firewalls for secure access to the internal network from external sources.
Information Services Specialist
Baptist Health Corbin
Corbin, KY
09.2020 - 01.2025
- Monitored system performance to ensure optimal IT infrastructure efficiency.
- Installed, configured, and maintained computer systems, networks, and associated devices.
- Tracked inventory of IT assets, including computers, laptops, and printers.
- Utilized technical expertise to troubleshoot complex issues and implement effective solutions.
Information Technology Support Specialist
University of Kentucky Hospital
Lexington, KY
01.2020 - 09.2020
- Delivered technical assistance to customers via phone, email, and live chat.
- Provided expert guidance for development projects throughout the project lifecycle.
- Maintained composure during challenging customer interactions, employing de-escalation techniques.
- Supported customers with diverse technical issues, ensuring timely resolutions.
Emergency Communications Technician
University of Kentucky Hospital
Lexington, KY
07.2016 - 01.2020
- Operated specialized computer-aided dispatch programs for emergency response efficiency.
- Monitored radio frequencies to maintain clear communication between dispatchers and responders.
- Investigated customer complaints related to transmission quality and service disruptions.
- Repaired or replaced defective components to restore full functionality of communication systems.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH05-2022
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NH12-2019
Skills
- User Account Management
- VoIP Technology
- Network Troubleshooting
- Active Directory Administration
- Technical Documentation
- Remote Support
- Python Programming
- JavaScript Development
- VPN Implementation
Certification
- Cisco Certified Network Associate (CCNA)- In progress with an estimated completion of September 2025.
Timeline
Information Systems Administrator
Jackson WareWashing Systems
08.2025 - Current
Information Systems Administrator
CompBlue
08.2024 - 08.2025
Information Services Specialist
Baptist Health Corbin
09.2020 - 01.2025
Information Technology Support Specialist
University of Kentucky Hospital
01.2020 - 09.2020
Emergency Communications Technician
University of Kentucky Hospital
07.2016 - 01.2020
Bachelor of Science - Computer Science
Southern New Hampshire University
Associate of Science - Information Technology
Southern New Hampshire University