Dustin Olson
La Crosse
Summary
Dedicated and reliable professional with experience in security, operations management, and public-facing service roles, demonstrating strong judgment, situational awareness, and commitment to safety. Previously served as a Security Officer responsible for monitoring premises, conducting patrols, and responding to emergencies to protect people and property. Brings proven ability to enforce policies, maintain order, and de-escalate situations while fostering positive community relationships. Recognized for clear communication, ethical decision-making, and adaptability in fast-paced environments. Eligible and motivated to complete required law enforcement training, field training programs, and all medical, physical, and psychological requirements to serve effectively in a university campus law enforcement setting.
Overview
4
4
years of professional experience
Work History
Service Advisor
Cordell's Automotive and Tire
08.2025 - Current
- Provided expert product knowledge to customers, ensuring informed purchasing decisions.
- Assisted in resolving customer complaints, enhancing overall satisfaction and loyalty.
- Coordinated service appointments, optimizing scheduling for efficiency and convenience.
- Maintained accurate records of customer interactions and service transactions.
- Collaborated with technicians to ensure timely completion of service requests.
- Analyzed customer feedback to identify areas for process improvement and training needs.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
General Manager
O'reilly Auto Parts
10.2024 - 08.2025
- Oversaw daily operations to ensure efficient workflow and high-quality customer service.
- Developed and implemented inventory management strategies to optimize stock levels.
- Trained and mentored staff on best practices for sales and customer engagement.
- Analyzed sales reports to identify trends and adjust strategies accordingly.
- Streamlined operational processes, resulting in increased efficiency across departments.
- Led team meetings to foster communication and align on business objectives.
- Established performance metrics to evaluate employee productivity and service quality.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
Store Manager
Advance Auto Parts
10.2023 - 10.2024
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored new team members on product knowledge and customer service standards.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Oversaw scheduling and staffing to maintain adequate coverage during peak hours.
- Conducted regular audits of store compliance with safety regulations and company policies.
- Fostered a positive work environment by encouraging collaboration among team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Security Officer
Allied Universal Security Services
11.2021 - 03.2022
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and mitigate potential risks.
- Responded promptly to emergencies, providing assistance as needed.
- Enforced facility rules and regulations to maintain order and compliance.
- Documented incidents and prepared reports for management review.
- Collaborated with team members to enhance security protocols and procedures.
- Utilized surveillance systems to monitor activities and deter unauthorized access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
High School Diploma -
River Cities High School
Wisconsin Rapids, WI05-2021
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Goal-oriented mindset
- Performance goals
- Workflow management
Timeline
Service Advisor
Cordell's Automotive and Tire
08.2025 - Current
General Manager
O'reilly Auto Parts
10.2024 - 08.2025
Store Manager
Advance Auto Parts
10.2023 - 10.2024
Security Officer
Allied Universal Security Services
11.2021 - 03.2022
High School Diploma -
River Cities High School
Awards
Wisconsin Rapids Youth Of the Year 2019-2020
Wisconsin Rapids Youth Of the Year 2020-2021