Dustin Owens
Piney Flats,TN
Summary
Results-oriented QSR expert with extensive experience in program management for complex rollouts and tests. Skilled in identifying inefficiencies and driving impactful changes. Strong leadership in training and developing teams, consistently achieving high ratings in productivity and organizational improvement.
Overview
17
17
years of professional experience
Work History
Sr. Account Executive
TriMark USA
01.2024 - 04.2026
- Led multi-unit national rollouts Chick-fil-A.
- Managed $1–$15M in annual capital programs across new builds and refreshes.
- Directed cross-functional teams across facilities, operations, vendors, and general contractors to ensure project alignment and execution.
- Standardized equipment specifications across hundreds of locations to ensure brand and operational consistency.
- Reduced downtime, rework, and lifecycle costs through data-driven asset decisions.
- Executed projects in zero-failure, brand-critical environments.
- Conducted performance reviews post-project to recognize outstanding contributors and enhance future project execution.
- Educated equipment support representatives of system confirmation changes and implementation variables; explains pros and cons of choice while maintaining a healthy working relationship.
- Facilitated post-project meetings with stakeholders to analyze findings and recommend strategies for improved efficiencies.
Sr. Project Manager
TriMark USA
06.2019 - 01.2024
- Developed comprehensive project plans that defined scope, objectives, timelines, budgets, and resource allocation strategies to ensure project alignment and success.
- Mentored and trained project managers to enhance team capabilities and project execution.
- Adapted to changing project requirements and scope, effectively implementing changes to minimize disruptions and maintain project momentum.
Project Manager
TriMark USA
01.2015 - 06.2019
- Planned, organized, and oversaw projects, ensuring timely completion within budget and scope.
- Managed project tasks and coordinated team efforts to meet timelines and budget requirements.
- Led project planning and execution for multiple client initiatives.
- Coordinated cross-functional teams to ensure project alignment and communication.
- Managed project timelines, budgets, and resource allocation effectively.
Project Coordinator
TriMark USA
01.2014 - 01.2015
- Coordinated project elements to ensure timely completion, collaborating closely with project managers to align on goals.
- Facilitated communication among project managers, team members, and stakeholders to maintain alignment and clarity on project objectives.
- Coordinated project schedules and timelines to ensure efficient workflow.
- Managed communication between stakeholders for project updates and feedback.
- Organized project documentation and maintained accurate records for compliance.
Operations Manager
FedEx
01.2009 - 03.2013
- Led daily package sortation and logistics for team of 50+ package handlers, ensuring efficient handling of over 10,000 packages daily.
- Managed daily operations to ensure efficient package handling and delivery.
- Oversaw staff scheduling to optimize workforce productivity and resource allocation.
- Implemented safety protocols to enhance workplace safety and compliance standards.
Education
BBA - Business Management
East Tennessee State Univ.
Skills
- Sales Strategy
- Revenue Forecasting
- Sales Analytics
- Forecasting
- CRM Software
- Data Management
- MS Office Suite
- Complex Problem Solving
- Collaboration
- Conflict Resolution
- Customer Service
- Business Management
Hobbies and Interests
- Wildlife Management
- Camping
- Hiking
- Boating
Timeline
Sr. Account Executive
TriMark USA
01.2024 - 04.2026
Sr. Project Manager
TriMark USA
06.2019 - 01.2024
Project Manager
TriMark USA
01.2015 - 06.2019
Project Coordinator
TriMark USA
01.2014 - 01.2015
Operations Manager
FedEx
01.2009 - 03.2013
BBA - Business Management
East Tennessee State Univ.