Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Dustin Perrott

Waynesboro,PA

Summary

Driven and dynamic professional with extensive experience in business management, event coordination, and customer/financial servicing. Proven track record in strategic planning and team leadership, driving customer satisfaction and operational efficiency. Adept at supervising diverse teams and implementing innovative solutions to enhance service quality and profitability.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Associate

United Bank
Hagerstown, MD
10.2023 - Current
  • Oversee completion of customer transaction processes.
  • Account maintenance, including but not limited to online banking, card maintenance, transaction disputes, stop payments, and check ordering.
  • Recommend effective services and products.

Actor/Service Staff Member

Toby's Dinner Theatre
Columbia, MD
01.2020 - 01.2024
  • Managed time efficiently in a fast-paced and competetive environment, executing between multiple projects simultaneously.
  • Performed in contract stage productions of various plays and musicals, 2-3 month terms, 8 shows per week.
  • Maintained a professional, hospitable, and engaging environment for both guests and team members alike.

General Manager of Operations

Bulls and Bears Restaurant
Hagerstown, MD
09.2018 - 05.2023
  • Assessed employee performance and provided feedback, identifying areas of strength or improvement opportunities.
  • Monitored inventory levels, placing orders as necessary to maintain overhead, and meet projected business needs.
  • Directed day-to-day operations, managed on- and off-site event coordination, and implemented short-term and long-term strategies to achieve business plan and profitability goals.
  • Creatively and collaboratively develop, design, and launch specialized and standard menus.

Warehouse Team Leader

Aldi
Frederick, MD
03.2018 - 08.2018
  • Maintained a safe working environment by adhering to OSHA standards.
  • Oversaw the maintenance of equipment used within the warehouse environment.
  • Documented inventory levels, shipments, and deliveries.

General Manager of Operations

Olive Garden
Chambersburg, PA
09.2010 - 03.2018
  • Methodically climbed the corporate ladder through the ranks of busser, server, and bartender/service professional at the Hagerstown location from 2010 to 2016. I took over operations of the Chambersburg location in the fourth quarter of 2016.
  • Responsible for the hiring, training, scheduling, and development of team members.
  • Worked with team members to achieve both guest satisfaction and business growth goals, with service, safety, and company standards/compliance in mind.
  • Enhanced corporate metrics in guest satisfaction from the 11th to the 96th percentile during my time as GM.

Education

High School Diploma -

North Hagerstown High School

Some College (No Degree) -

Alderson Broaddus University

Some College (No Degree) -

Hagerstown Community College
Hagerstown, MD

Skills

  • Business management
  • Customer service
  • Project management
  • Sales Operations
  • Supervising
  • Point of Sale/Transacting
  • Team building and leadership
  • Financial services
  • Strategic Planning
  • Hospitality

Certification

  • TAM certified
  • Forklift Certified
  • Food Safety

Accomplishments

  • Revolver Underground Artist of the year - 2010

Affiliations

  • Washington County Playhouse Director/Performer

Timeline

Sales Associate

United Bank
10.2023 - Current

Actor/Service Staff Member

Toby's Dinner Theatre
01.2020 - 01.2024

General Manager of Operations

Bulls and Bears Restaurant
09.2018 - 05.2023

Warehouse Team Leader

Aldi
03.2018 - 08.2018

General Manager of Operations

Olive Garden
09.2010 - 03.2018

High School Diploma -

North Hagerstown High School

Some College (No Degree) -

Alderson Broaddus University

Some College (No Degree) -

Hagerstown Community College

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