Dustin Pomerantz
Copperas Cove,TX
Summary
Team leader with background in military operations as member of U.S. Navy security forces. High-performing Security Forces Member skilled in conducting risk assessments, implementing safety protocols and de-escalating potentially dangerous situations. Sharp professional with proactive approach to emergencies. Qualified to use weapons and security equipment and makes informed and swift decisions.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
01.2020 - 01.2024
- Delivered packages to customers homes and businesses.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Coordinated between businesses and customers to resolve mistakes or issues.
Military Police Officer
U.S. Navy
05.2015 - 05.2019
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
Customer Service Representative
GC Services
07.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Criminal Justice
Texas A&M University - Central Texas
Killeen, TX12.2023
Associate of Science - Criminal Justice
Central Texas College
Killeen, TX12-2021
Skills
- Conflict De-Escalation
- Emergency Call Response
- Vehicle Inspections
- Criminal Investigations
- Counterterrorism
- Firearms Safety and Handling
- Investigative Techniques
- Team Building
- Teamwork
- Decision-Making
- Communication
- Attention to detail
Accomplishments
Navy/Marine Corps Achievement medal
Coast Guard Meritorious Team Commendation
Timeline
Delivery Driver
DoorDash
01.2020 - 01.2024
Military Police Officer
U.S. Navy
05.2015 - 05.2019
Customer Service Representative
GC Services
07.2014 - 01.2015
Bachelor of Science - Criminal Justice
Texas A&M University - Central Texas
Associate of Science - Criminal Justice
Central Texas College
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