Dustin Puia
Las Vegas
Overview
7
7
years of professional experience
Work History
Box Office Associate
ASM Global
Las Vegas
08.2021 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided customers with special information regarding chosen show or upcoming releases.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Assistant General Manager
Massage Envy
North Las Vegas
07.2020 - Current
- Assisted with onboarding/Interviewing new employees
- Participated in the submission of commission and non-commission payroll
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency
- Collaborated with store manager to develop strategies for achieving sales
- Cooperated in facilitating training activities, courses and games for management/sales meetings.
Front Desk Sales Associate
Massage Envy
Las Vegas
08.2019 - 07.2020
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Made proper accommodations for Therapists and Guests based on desired needs
- Sold memberships and retail products for Sales commission
ENCORE SPA RECEPTIONIST
Wynn Resorts
Las Vegas
01.2019 - 06.2019
- Created a memorable experience for guests and maintained Forbes Five Diamond Standards
- Rewarded multiple personal A+ ratings from Forbes Five Diamond Standard Shoppers as a Encore Spa Receptionist
- Enhanced guest experience and satisfaction by accommodating guest needs
- Assisted and alleviated guests' concerns effectively and efficiently
Accomplishments
- Trained in Forbes Five Diamond Standards at Encore at Wynn Las Vegas
- Rewarded multiple personal A+ ratings from Forbes Five Diamond Standard Shoppers as a Encore Spa Receptionist
- Nominated twice for a Customer Service Excellence award (CSE) at Mirage Hotel Casino
- Proficient working in Microsoft word, excel and powerpoint
- Currently facilitating training activities/ lessons for new hires at Allegiant stadium to better ensure team knowledge and consistenly on event days.
Timeline
Box Office Associate
ASM Global
08.2021 - Current
Assistant General Manager
Massage Envy
07.2020 - Current
Front Desk Sales Associate
Massage Envy
08.2019 - 07.2020
ENCORE SPA RECEPTIONIST
Wynn Resorts
01.2019 - 06.2019