Emily Ugalde
Hollywood,Florida
Summary
Motivated professional with experience in the hospitality industry, skilled in collaboration, problem-solving, and accommodating diverse needs. Proven ability to manage wait times and coordinate with team members to deliver exceptional dining experiences. Enthusiastic individual experienced in customer service. Recognized for effective communication and adaptability, ready to apply these strengths to enhance guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Box Office Associate
Fort Lauderdale Improv
Dania Beach, Florida
08.2025 - Current
- Processed ticket sales using point-of-sale systems efficiently.
- Provided information on show times, prices, and venue policies to patrons.
- Assisted customers with seating arrangements and inquiries.
- Provided customer service via phone and email
- Managed the box office phone line and responded to incoming calls promptly.
- Greeted customers and provided information regarding ticketing services.
- Provided support for online purchases through website or mobile applications.
- Checked system for seat availability and provided customers with available options.
- Supported the team during high-traffic periods.
- Maintained positive working relationship with fellow staff and management.
Restaurant Hostess
Volcano Hot Pot & Korean BBQ
Hollywood, FL
11.2024 - 07.2025
- Greeted and welcomed guests upon arrival at Volcano Hot.
- Assisted in coordinating wait times during peak hours for smooth operations.
- Maintained cleanliness and organization of the front entrance area.
- Collaborated with servers to enhance guest dining experiences and satisfaction.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Student Volunteer
Avant Garde Academy
Hollywood, FL
05.2022 - 07.2022
- Assisted teachers in classroom activities and student engagement.
- Supported students with special needs during learning activities.
- Facilitated group discussions to encourage student participation and collaboration.
- Maintained a positive classroom environment through effective communication.
- Organized classroom supplies and maintained a clean learning environment.
Education
High School Diploma -
Avant Garde Academy
Hollywood, FL05-2025
Skills
- Customer service
- Dining customer service
- Effective communication
- Time management
- Organizational skills
- High volume dining
- Cash handling
- Active learning
Languages
Spanish
Professional
Timeline
Box Office Associate
Fort Lauderdale Improv
08.2025 - Current
Restaurant Hostess
Volcano Hot Pot & Korean BBQ
11.2024 - 07.2025
Student Volunteer
Avant Garde Academy
05.2022 - 07.2022
High School Diploma -
Avant Garde Academy
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