Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Callie McConnell

Mankato,MN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2
2
years of professional experience

Work History

Box Office Associate

MNSU Theatre Box Office
09.2024 - Current
  • Supported event staff during performances as needed, assisting with ushering duties or addressing any patron concerns that arose during shows.
  • Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
  • Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.
  • Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.

Sales Associate

Cinemark
09.2024 - Current

- Worked concessions

- Worked podium

- Took tickets and directed customers to their theatres and seats

  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Key Holder

Legacy Toys Ridgedale
04.2023 - 08.2024
  • Customer service
  • Keyholder
  • Opened/ Closed
  • Worked register
  • Restocked store
  • Took calls
  • Helped customers

Sales Associate

Games by James Ridgedale
11.2022 - 02.2023
  • Company Overview: (Seasonal)
  • Customer service
  • Worked register
  • Restocked store
  • Took inventory
  • Took calls
  • (Seasonal)

Order Processor

Maple Grove McDonalds
08.2022 - 09.2022
  • Customer Service
  • Worked front and Back booths
  • Worked register
  • Took orders
  • Made drinks
  • Packed + Handed out orders

Games Master

Breakout Games Minneapolis
12.2022 - 07.2022
  • Customer Service
  • Lead Customers in and out of Rooms
  • Gave room intros
  • Answered phone
  • Worked front desk
  • Assisted Customers through rooms

Education

Bachelor of Arts - Theatre

Minnesota State University, Mankato
Mankato, MN
05-2027

High School Diploma -

Wayzata Highschool
Wayzata, MN
04-2023

Skills

  • Flexible Schedule
  • Cash handling expertise
  • Fraud prevention
  • Upselling strategies
  • Customer Service
  • Customer Assistance
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Order Taking
  • Product Knowledge
  • Cash Drawer Balancing

Languages

American Sign Language
Limited Working

Timeline

Box Office Associate

MNSU Theatre Box Office
09.2024 - Current

Sales Associate

Cinemark
09.2024 - Current

Key Holder

Legacy Toys Ridgedale
04.2023 - 08.2024

Games Master

Breakout Games Minneapolis
12.2022 - 07.2022

Sales Associate

Games by James Ridgedale
11.2022 - 02.2023

Order Processor

Maple Grove McDonalds
08.2022 - 09.2022

Bachelor of Arts - Theatre

Minnesota State University, Mankato

High School Diploma -

Wayzata Highschool
Callie McConnell