Dustin Reeder
Firth
Summary
Accomplished Sr. Field Engineer at DecisionOne Corp with expertise in network troubleshooting and customer relationship management. Certified in multiple hardware platforms, I excel in system performance tuning and security systems. Promoted twice within six months, demonstrating leadership and training capabilities. Adept at resolving complex technical issues, ensuring client satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Sr. Field Engineer
DecisionOne Corp
Devon
01.2006 - Current
- Install, support and maintain workstations and security detection systems for Library's.
- Inspect, assess, troubleshoot and repair computer network system, hardware and software.
- Configure and implement desktop applications.
- Administration of desktop hardware and software.
- Maintaining standard desktop configurations.
- Support end users and provide troubleshooting to resolve issues.
- Install and repair Epson wide format inkjet printers.
- Provide LaserJet printer repair and troubleshooting.
- Maintain airline networks and workstations, including kiosks, scanners, bagtag and boarding pass printers.
- Deploy and troubleshoot workstations and networks for clients. Including system configurations, system performance tuning, system upgrades, maintenance, and troubleshooting to resolve all issues.
- Certified for 3M and Bibliotheca hardware and software, including Electro Magnetic and RFID detection systems.
- Certified for Epson wide format printer service and repair.
- Certified in Dell desktop, server, and printer repair.
- Certified in HP desktop and printer repair.
- Certified in Lexmark printer repair and installation.
- Certified on storage arrays for Pure Storage products.
- Certified on Hitachi storage arrays platforms and servers.
- Skilled in Windows 10 operating system, including networking.
- Knowledge of Microsoft Office 365, Adobe Reader, and Chrome.
Computer/Server Sales
Microserv
Idaho Falls
01.2005 - 01.2006
- Provide quotes for computers and servers for small/midrange business clients.
- Order all hardware and software for stock as well as for custom orders.
- Schedule installations of long range wireless internet and networking.
- Work with wireless department to ensure all data including MAC addresses are correct.
- Place all DSL orders, and confirm activation of DSL lines.
- Other misc. sales duties and responsibilities.
- Completed A+ Certification.
- Obtained hands on training and experience in computer and server troubleshooting and repair.
Resolution Supervisor
Convergys
Pocatello
01.2002 - 01.2005
- Handled escalated calls from customers to ensure resolution of customer's issues.
- Was able to identify resolutions to satisfy the customer as well as comply with business requirements.
- Contact customer local installation offices and technicians to resolve issues as needed.
- Design training documents, forms, and classes for new hire employees.
- Provide training to new employees and follow up with employees regarding all job responsibilities.
- Promoted to trainer within first three months of employment.
- Promoted to supervisor within first six months of employment.
Line Operations Supervisor
Basic American Foods
Idaho Falls
01.1999 - 01.2002
- Performed operation of both automated and non-automated food manufacturing equipment.
- Performed hourly quality checks to ensure quality standards are accomplished.
- Trained new employees on proper equipment operation procedures.
- Qualified in all aspects of quality control procedures.
- Operate forklifts and other heavy equipment as needed.
- Completed certification for forklift operation and safety procedures.
- Completed training in product quality control and testing procedures.
Education
General Education Diploma -
E.I.T.C.
Idaho Falls, ID01.2000
Skills
- Network troubleshooting
- Desktop configuration
- Hardware repair
- Security systems
- System performance tuning
- Customer relationship management
Timeline
Sr. Field Engineer
DecisionOne Corp
01.2006 - Current
Computer/Server Sales
Microserv
01.2005 - 01.2006
Resolution Supervisor
Convergys
01.2002 - 01.2005
Line Operations Supervisor
Basic American Foods
01.1999 - 01.2002
General Education Diploma -
E.I.T.C.
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