Dustin Rishel
Leesburg,NJ
Summary
Dynamic professional with a proven track record at Pitman Warehousing, enhancing client satisfaction and retention through exceptional customer service and problem-solving skills. Skilled in GPS navigation and fostering teamwork, I excel in fast-paced environments, ensuring quality and efficiency. My dedication to continuous improvement and ability to manage diverse tasks stand out, driving positive outcomes and client relationships.
Overview
20
20
years of professional experience
Work History
Delivery Associate
Raptor Lgx
Paulsboro, NJ
10.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Account Manager
Pitman Warehousing
Pitman, NJ
05.2012 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Builder
Navy Reserve
Allentown, PA
07.2005 - 07.2013
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
Overnight Manager
Wawa Food Markets
Sewell, NJ
12.2008 - 05.2012
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Education
Genral Construction - Construction Engineering
Naval A School
Gulfport, MS07.2008
High School Diploma -
Clearview Regional High School
Mullica Hill, NJ06.2005
Skills
- Loading and unloading
- Package handling
- GPS navigation
- Deadline adherence
- Route planning
- Vehicle maintenance
- Load securing
- Problem-solving
- Teamwork and collaboration
- Efficient navigation
- Valid Driver's license
- Time management skills
- Punctual and reliable
- Customer service
- Safe driving
- Documentation and reporting
- Time management
- Heavy lifting
- Attention to detail
- Safe driving record
- Dependable and reliable
- Quality assurance
- Dispatch communication
- Positive attitude
- Order verification
- Order picking and processing
- Lifts up to number pounds
- Map reading and navigation skills
- Local routes
- Dry vans
- GPS and route planning
- Shopping orders
- Stocking and inventory
- Pre-trip and Post-trip inspections
- Client relationship management
- Defensive driving
- Materials transport
- Forklift operation
- Complex Problem-solving
- Vehicle cleaning and maintenance
- Clear communication
- Customer interaction
- Physical stamina
- Inventory management
- Traffic laws
- Skilled forklift operator
- Courteous and polite demeanor
Timeline
Delivery Associate
Raptor Lgx
10.2024 - Current
Account Manager
Pitman Warehousing
05.2012 - 10.2024
Overnight Manager
Wawa Food Markets
12.2008 - 05.2012
Builder
Navy Reserve
07.2005 - 07.2013
Genral Construction - Construction Engineering
Naval A School
High School Diploma -
Clearview Regional High School