Dustin Segura
Tucson,AZ
Summary
Results-driven field manager and comfort adviser with 25+ years of hands-on trade experience across electrical, HVAC sales/operations, plumbing, hospitality, wildland firefighting, arborist services, property maintenance, and tile installation /design. Proven leader in crew supervision, KPI tracking, sales training, technical training, and customer-focused service delivery. Currently drives weekly sales meetings, monitors performance metrics, and mentors technicians at Done Rite Services.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Comfort Adviser & Field Manager
Done Rite Services
01.2018 - Current
- Lead sales meetings, track KPIs, and conduct technician training to boost close rates and customer satisfaction.
- Oversee field operations, installations, and service calls while managing a team of technicians and installers.
- Drive revenue growth through consultative sales, system design recommendations, and post-sale follow-up.
Lead Maintenance Supervisor
Son Property Management
01.2018 - 01.2020
- Supervised maintenance staff, scheduled repairs, and ensured compliance across residential properties.
- Handled HVAC, plumbing, electrical, and general facility upkeep for 200+ units.
Contract
Certified Arborist / Tree Climber
01.2017 - 01.2019
- Performed technical tree removal, pruning, and risk assessments using ropes, rigging, and chainsaws.
- Maintained safety standards on high-risk elevated jobs.
Banquet Bartender & Management
Hilton East (Banquets)
01.2010 - 01.2015
- Managed high-volume banquet bars for events up to 1,000 guests.
- Trained staff, controlled inventory, and ensured compliance with health and liquor regulations.
Bouncer & Bartender
Nightclubs (Various)
01.2000 - 01.2015
- Provided security, conflict de-escalation, and high-energy customer service in fast-paced nightlife environments.
- Mixed cocktails, managed cash, and maintained positive guest experiences.
- Off & On
Hotshot Wildland Firefighter
Bureau of Land Management / US Forest Service
01.2007 - 01.2009
- Deployed on 14–21 day assignments fighting wildfires in remote terrain.
- Operated chainsaws, built fire lines, and coordinated with incident command teams.
Foreman / Estimator
Casa Adobe Tile
01.2003 - 01.2007
- Led installation crews on residential and commercial tile projects.
- Prepared accurate bids, ordered materials, and ensured quality control.
Installer
01.2000 - 01.2003
- Installed ceramic, porcelain, and stone tile on floors, walls, and custom features.
Helper
01.1997 - 01.2000
- Assisted lead installers with prep work, mixing thin-set, and site cleanup.
Electrical Apprentice
Cascade Electrical
01.1995 - 01.1996
- Supported journeyman electricians on residential rough-ins and finish work.
- Pulled wire, installed boxes, and learned NEC basics.
- Summer
Education
Sabino
Tucson, AZ01.1997
Skills
- Leadership: Crew supervision, KPI tracking, sales training, performance coaching
- Trades: HVAC sales/install, tile setting, electrical rough-in, arborist climbing, wildland fire
- Sales & Customer Service: Consultative selling, bid preparation, client relationship management
- Safety: OSHA compliance, wildfire incident command, elevated work platforms
- Software: CRM systems, Microsoft Office, scheduling platforms, Management Pima Community Collage
- Client relationship management
- Relationship building
- Conflict resolution
- Presentations and public speaking
- Training and mentoring
- Customer service
- Active listening
Certification
- Certified Arborist (ISA or equivalent) – 2017
- Wildland Firefighter Red Card (S-130/S-190, L-180) – 2007
- Bartender & Responsible Service Training
- OSHA 30
Timeline
Comfort Adviser & Field Manager
Done Rite Services
01.2018 - Current
Lead Maintenance Supervisor
Son Property Management
01.2018 - 01.2020
Contract
Certified Arborist / Tree Climber
01.2017 - 01.2019
Banquet Bartender & Management
Hilton East (Banquets)
01.2010 - 01.2015
Hotshot Wildland Firefighter
Bureau of Land Management / US Forest Service
01.2007 - 01.2009
Foreman / Estimator
Casa Adobe Tile
01.2003 - 01.2007
Bouncer & Bartender
Nightclubs (Various)
01.2000 - 01.2015
Installer
01.2000 - 01.2003
Helper
01.1997 - 01.2000
Electrical Apprentice
Cascade Electrical
01.1995 - 01.1996
Sabino