Dustin Shonk
Spencerville
Summary
Dynamic Sales Account Manager with a proven track record at GEM Industrial, excelling in client relationship building and contract negotiation. Achieved significant revenue growth by securing new accounts and enhancing customer retention through tailored sales strategies. Skilled in market analysis and dedicated to delivering exceptional service that fosters loyalty.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Account Manager
GEM Industrial
Lima
04.2021 - Current
- Consistently secured new accounts, resulting in an increase in year over year revenue.
- Managed client accounts, enhancing satisfaction and improving retention rates.
- Managed accounts to ensure customer satisfaction and account retention.
- Provided exceptional account service, fostering customer loyalty and long-term relationships.
- Coordinated sales strategies to align with customer needs and drive successful outcomes.
- Collaborated with team members to create effective sales presentations.
- Upsold add-on services to existing customers, generating incremental revenue gains.
- Monitored competitor activities to adjust sales tactics accordingly.
- Resolved customer inquiries promptly to maintain high service standards.
- Coordinated with other departments regarding order status updates and delivery schedules.
- Formulated trusted relationships with key accounts.
- Maintained accurate records of all sales activities including client communications, presentations, proposals, forecasts.
- Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
- Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
- Determined cost and pricing of proposals and bids.
HVAC Journeyman
GEM
Lima
01.2016 - 04.2021
- Handled service-related tasks from new installations to HVAC equipment maintenance across various settings, including boilers, production chillers, and DX cooling/gas heating.
- Executed chiller repair and maintenance to enhance operational reliability.
- Performed industrial HVAC maintenance and repairs to ensure optimal system performance.
HVAC Service Technician
SMITH-BOUGHAN, INC.
Lima
12.2012 - 06.2016
- Executed preventative maintenance and repairs on telecommunication critical infrastructure HVAC equipment, chillers, refrigeration equipment, air compressors, and building fixtures to ensure optimal performance and reliability.
- Diagnosed issues with heating and cooling equipment using specialized tools.
- Collaborated with team members to troubleshoot and resolve complex HVAC problems, improving overall system functionality.
- Performed routine maintenance on refrigeration units and cooling systems.
- Trained new technicians on proper service procedures and safety measures, enhancing team competency and adherence to standards.
Chiller Technician
PLASTIPAK PACKAGING
Jackson Center
05.2005 - 12.2012
- Executed preventive maintenance and repairs on refrigeration systems, chillers, and large air compressors to ensure optimal performance.
- Inspected chiller systems for proper operation and safety compliance.
- Performed routine maintenance on cooling equipment and refrigeration units.
- Also worked on various building fixtures such as heaters, roof fans, doors, office AC units, PLCs, and testing equipment.
- Managed inventory of parts and supplies to support uninterrupted operations at facility.
Ammonia Refrigeration Technician
CONAGRA FOODS
Sidney
02.2002 - 05.2005
- Monitored ammonia refrigeration systems, ensuring optimal performance and compliance with safety regulations.
- Executed preventative maintenance and repairs on large refrigeration systems, enhancing reliability and performance of ammonia systems.
- Performed routine maintenance on compressors, condensers, and evaporators, contributing to system longevity and operational efficiency.
- Collaborated with team members to enhance system efficiency and reliability.
- Implemented safety protocols to ensure a safe working environment for all staff.
- Utilized specialized tools for servicing refrigeration systems and components.
- Assisted hazmat team during emergency response drills.
- Participated in training sessions to improve technical skills and knowledge base.
Maintenance Technician
AUNT MILLIE'S BAKERY
Sidney
08.1999 - 02.2002
- Executed preventative maintenance on refrigeration equipment to ensure optimal performance.
- Performed refrigeration and air compressor maintenance.
- Performed routine maintenance on bakery equipment and machinery to minimize downtime.
- Implemented preventive maintenance schedules to reduce equipment downtime.
- Performed electrical and PLC maintenance tasks.
- Assisted in training new staff on maintenance procedures and safety protocols.
- Documented repairs and maintenance activities systematically to maintain compliance and facilitate future maintenance.
Education
Associate of Science - HVAC/R
University of Northwestern
Lima, OH05-2000
Skills
- Account management
- Sales strategy
- Customer retention
- Contract negotiation
- Client relationship building
- Market analysis
Certification
Customer Relations
Manager training/Office and Field
• Industrial Ammonia Refrigeration Operator I & II
• RETA Industrial Refrigeration Certification
• Hazmat training
• Universal refrigeration license
• STAR Certification
• Carrier Screw and Scroll training
Manager training/Office and Field
• Industrial Ammonia Refrigeration Operator I & II
• RETA Industrial Refrigeration Certification
• Hazmat training
• Universal refrigeration license
• STAR Certification
• Carrier Screw and Scroll training
Dates - Start Date
01/01/16
Project Experience - Gem
Lima, OH, Ball Metal, Durez Chemical Corporation, Fort Amanda Specialties, Nutrien, INEOS, Matheson Tri Gas, Ply Gem Siding Group
Timeline
Sales Account Manager
GEM Industrial
04.2021 - Current
HVAC Journeyman
GEM
01.2016 - 04.2021
HVAC Service Technician
SMITH-BOUGHAN, INC.
12.2012 - 06.2016
Chiller Technician
PLASTIPAK PACKAGING
05.2005 - 12.2012
Ammonia Refrigeration Technician
CONAGRA FOODS
02.2002 - 05.2005
Maintenance Technician
AUNT MILLIE'S BAKERY
08.1999 - 02.2002
Associate of Science - HVAC/R
University of Northwestern