Dustin Smillie

• Supervised daily operations to ensure service excellence and customer satisfaction.
• Trained and mentored team members on best practices and safety protocols.
• Implemented process improvements, enhancing workflow efficiency and service delivery.
• Managed inventory levels, optimizing stock control and reducing overhead costs.
• Developed maintenance schedules to prolong equipment lifespan and minimize downtime.
• Resolved complex customer inquiries, fostering strong client relationships.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Monitored service staff performance and provided feedback for improvement.

Obtained work orders efficiently. Delivered timely repairs on-site. Collaborated with school specialists to communicate repair timelines and maintenance needs.

Compiled comprehensive list of 52 schools for cooling tower, chiller, and cleaning preventive maintenance schedules. Assisted in completing all preventive maintenance tasks within established deadlines.

• Managed scheduling and workflow for technical teams, optimizing resource allocation.
• Developed training programs for new staff, enhancing team performance and knowledge retention.
• Coordinated maintenance schedules to minimize downtime and improve equipment reliability.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Negotiated with vendors to secure best prices for parts and supplies.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
• Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
• Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Met with customers to discuss service needs and offer available solutions.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Executed installation of mini-split residential air conditioning systems.

Executed installation of commercial-grade chillers, cooling towers, and rooftop units (RTUs).

Executed service calls and performed repairs efficiently across hospital facilities, plants, and residential properties.

Collected and organized materials for project development.

Possess a universal refrigeration card, demonstrating compliance with industry standards.

Responded promptly to issues with underground and overhead pipes in commercial environments. Developed strategies to minimize downtime during repairs. Utilized available resources to perform repairs or temporary patches to restore facility operations until scheduled maintenance could occur. Conducted motor alignment and wiring checks for high voltage, low voltage, three-phase, and single-phase systems. Collaborated with customers to identify solutions for ongoing issues in a timely manner. Organized and labeled all paperwork, including job data, hours worked, and materials used.