Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nathaniel Hoffman, HVAC Professional

Alexandria,Virginia - VA

Summary

Accomplished HVAC Service Manager with a proven track record at ME Flow, enhancing team productivity and customer satisfaction through effective leadership and problem-solving skills. Skilled in technical support and sales, achieving over 50% closing rate in proposals. Expert in employee training, customer service management, and KPI monitoring, consistently exceeding performance targets.

A skilled HVAC professional with 30+ years of experience and proven abilities in service, installation, sales, customer service, and
HVAC management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

HVAC Service Manager

ME Flow
06.2018 - 11.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship. Up to 20 technicians.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
  • Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
  • Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
  • Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Daily numbers and goal tracking.
  • System design and sales.
  • Provided technical support for my team.
  • Oversaw acquisition and integration of Air Plus service department.
  • Generated and maintained Property Management client network.

HVAC Service Manager

Home Service Doctors
06.2017 - 06.2018
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Assisted with the implementation of new HVAC division to include best practices, recruitment, technical and sales training.
  • Established and negotiated Vendor network and product offerings.
  • Provided technical support.
  • System design and sales.
  • Ran service calls
  • Ride alongs, one on ones, and on site service training.
  • Analyzed service reports to identify areas of improvement.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Branch Manager / Senior Technician / Sales

Michael and Sons
05.2013 - 06.2017
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Provided technical support and sales training
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Ran sales leads, second opinions, designed and sold HVAC systems.
  • Maintenance, diagnostics, and system sales on service calls.

HVAC Comfort Advisor

John C Flood
05.2010 - 05.2013
  • Worked with Residential / light commercial clients to assess current systems and needs and build advantageous proposals.
  • Maintained closing rate over 50% with dedicated prospecting and exceptional customer relations skills.
  • Facilitated seamless installations by coordinating effectively with internal teams and external contractors.
  • Engaged customers with friendly conversation to uncover needs and build trust.
  • Streamlined the sales process by developing a comprehensive understanding of available financing options for clients.
  • Set up new contracts for products and services and coordinated transition to installation team.
  • Ran sales leads for call ins, flips and self generated.

Education

High School Diploma -

Apalachicola High School
Apalachicola, FL

Completed HVAC Apprenticeship Program

A Advantage Heating And AC
Manassas, VA

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Time management
  • Conflict resolution
  • Workflow management
  • Team collaboration and leadership
  • KPI monitoring

Certification

  • EPA Certified
  • Completed instruction courses for all major manufactures and technologies.
  • Extensive sales training to include; Contractor Selling Total Immersion Sales Summit; Joe Crisara
    Contractor's Friend Sales Program; Matt Smith
    HVAC Sales for Slackers Program and Super Tech Program; Charlie Greer
    Randal Murphy Apex Training
  • Mitsubishi mini-split service
  • NATE Certified Heat Pump, AC, and Gas Furnace
  • Trac Pipe
  • Washington Gas
  • Generac sales

Timeline

HVAC Service Manager

ME Flow
06.2018 - 11.2024

HVAC Service Manager

Home Service Doctors
06.2017 - 06.2018

Branch Manager / Senior Technician / Sales

Michael and Sons
05.2013 - 06.2017

HVAC Comfort Advisor

John C Flood
05.2010 - 05.2013

High School Diploma -

Apalachicola High School

Completed HVAC Apprenticeship Program

A Advantage Heating And AC

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Nathaniel Hoffman, HVAC Professional