Dustin Smith
Blue Mountain,MS
Summary
Dynamic delivery professional with a proven track record at FedEx, excelling in customer service and time management. Recognized for enhancing customer satisfaction through timely deliveries and safe driving practices. Strong team player with a positive attitude, committed to maintaining high-quality service and a dependable work ethic.
Overview
9
9
years of professional experience
Work History
Delivery Driver
FedEx
Belden, MS
08.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Manager
FedEx
Belden, MS
06.2023 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Delivery Driver
FedEx
07.2019 - 06.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Concrete Laborer
Mitchell Hall Construction
New Albany, MS
04.2016 - 06.2019
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
Education
Associates Degree - Mechanics
Northeast Mississippi Community College
Booneville, MS05.2011
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
Timeline
Delivery Driver
FedEx
08.2024 - Current
Manager
FedEx
06.2023 - 04.2024
Delivery Driver
FedEx
07.2019 - 06.2023
Concrete Laborer
Mitchell Hall Construction
04.2016 - 06.2019
Associates Degree - Mechanics
Northeast Mississippi Community College